Job Description
Job Description
Claims Examiner
Trident Global Assistance is looking for four Claims Examiner to join the company on a full-time basis. Currently, this position works from home but may be required to work from the office in the future.
Responsibilities :
- Manage mid to high-level complexity travel insurance claims;
- Verify coverage;
- Timely and accurately analyze and address coverage issues under insurance policies;
- Conduct timely and effective investigations of claims using internal and external resources;
- Determine eligibility for coverage based on the policy terms and conditions;
- Identify subrogation and coordination of benefits opportunities; subrogate and coordinate benefits where applicable;
- Set timely and accurate expense reserves. Manage reserves throughout the life cycle of each claim while documenting any reserve changes;
- Accurately record claims information, conversations and decisions in the system;
- Assist with claim inquiries;
- Build and maintain relationships with external and internal customers to include insureds, providers and underwriters;
- Actively participate as a member of the Claims team contributing ideas and efforts towards reaching department objectives and goals and supporting collaborative work environment;
- Assist with training and mentoring new claims staff;
- Take additional duties as assigned.
Requirements :
- Excellent verbal and written communication skills
- Strong investigative and problem-solving skills
- Time management and organizational skills
- Knowledge of medical terminology is an asset
- Proficiency with MS Office and Internet
- Passion for providing exceptional customer service
Required Education : Post-secondary education
Required Experience : Minimum of three years of experience in adjudicating travel insurance claims
Required Languages : French (fully bilingual) and English
Training provided by the company
Job Type : Full-time
Company Description
Be part of a dynamic team and make an impact in a fast-growing travel insurance company.
Company Description
Be part of a dynamic team and make an impact in a fast-growing travel insurance company.
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