Our public sector client is seeking a Junior Help Desk Analyst to provide tier 1 support for hardware, software and mobile device issues
37.5 hours / week. Candidates must be in Calgary as this will be a Hybrid work environment
Must haves :
- 1+ year of experience as a Helpdesk or Deskside support analystproviding hardware and software support
- 1+ year of experience with Microsoft Windows Active Directory , MS tools, printer support, mobile device support
- Experience with ITSM ticketing systems (Remedy, ServiceNow, Heat, OTRS)
Nice-to-haves :
- Experience with security camera systems such as Milestone and Indigo
- Experience with physical security systems such as Lenel and Commend
- Experience with mobile radio devices such as Bell PTT
- Strong verbal and written communication skills to communicate both internally and externally
- Strong customer service skills and team work skills
- Ability to work with minimal direction.
Responsibilities :
Responsibilities will include tier 1 help desk duties such as managing IT Tickets, liaising with end-users, troubleshooting IT incidents, deploying IT hardware, software and peripherals.
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