Site Audit Supervisor-GCT

Position Summary

This position is responsible for supervising the work of the Audit team, reviewing and balancing gaming revenues and volumes while contributing to a safe and welcoming work environment for all team members.

Under the general supervision of the Manager, Audit, this role ensures adherence to all policies and procedures, and positively contributes to an entrepreneurial culture that is nimble, energized and growth oriented, motivates and leads by example and provides a learning environment.

Above all else, must be aligned with, and promote, Great Canadian Casino Resort Toronto culture and philosophy of creating a great, memorable experience for our guests and colleagues.

Please note that this position is also to assist in the takeover of Audit Clerk Duties.

Key Accountabilities

• Exceeds guest expectations by providing outstanding customer service
• Helps create an engaged work environment by choosing positivity and fun, recognizing excellent peer performance, and by caring about and supporting our colleagues everyday
• Help take over Audit Clerk duties.
• Provides leadership, direction and mentoring to the Audit team while providing continuous coaching for success to achieve high performance.
• Assists in the implementation of the departmental strategic plans.
• Responds to, resolves or escalates Audit issues
• Review, enter and balance daily gaming revenues
• May assist with payroll & scheduling reconciliation
• Distribute revenue reports to management and regulatory bodies
• Reviews cage closeouts (Some locations)
• Communicates effectively with all appropriate operational departments
• Builds strong working relationships with guests and team members
• Complies with licensing laws, health and safety and other statutory regulations
• Develops and cultivates strong working relationships with all stakeholders : guests, ownership, regulatory bodies and team members
• Coaches a team of engaged team members who care passionately about the business, site operations, and delivering a great guest experience.
• Stewards workplace health, safety and wellness with a focus on team member education & training, workplace inspections and accident prevention not reaction;
• Anticipates operational and service issues before they escalate, trouble-shoots and resolves guest concerns before they are complaints
• Ensures compliance with licensing laws, health and safety and other statutory regulations
• Manages other initiatives as required

Education and Qualifications

• High School diploma; Administrative certificate an asset;
• Minimum 2 years of experience in administration; minimum 1 year in casino operations an asset;
• Previous supervisory experience an asset;
• Fluency in all Microsoft Office applications (Outlook, Word, Excel, PowerPoint);
• Exceptional interpersonal, verbal and written communication skills;
• Proven ability to prioritize work in an efficient and organized manner;
• Strong analytical, evaluative and problem-solving skills;
• Demonstrated high level of judgment, tact, diplomacy and confidentiality in interacting with a wide variety of internal and external stakeholders.

Work Environment Considerations

Regular office environment, non-traditional work hours may be required in certain circumstances, some travel may be required.

Special Working Conditions :

Our reputation is of paramount importance. As such, we will conduct our business in an ethical and professional manner. Every team member will be obliged to understand and follow all the policies outlined in our Corporate Ethics & Conduct Manual and will disclose any irregularities or wrongdoing in accordance with the Company’s Whistleblower Policy.

Compliance Requirements :

• Every team member must comply with all requirements of the Corporate Ethics & Conduct Manual and with all other corporate policies communicated to the team member;
• Every team member will be familiarized with the business process documentation and internal control objectives related to their position, and how their job description aligns with specific internal control activities for which they are responsible;
• Adhering to all company and regulatory policies as they relate to functions of the position.

Licensing and Certification Requirements :

Permanent employment is dependent upon the authorization and continued approval of Provincial regulatory bodies. New team members will complete an application and will begin work after regulatory approval is granted.

Existing team members will reapply as necessary, and continuing work will be dependent upon successful renewal. For positions that require additional certification, the appropriate level of certification must be maintained.