Service Analyst, Deloitte Global Technology

Job Type : Permanent

Work Model : Hybrid

Reference code : 127660

Primary Location : Toronto, ON

All Available Locations : Burlington, ON; Calgary, AB; Halifax, NS; Ottawa, ON; Vancouver, BC

Our Purpose

At Deloitte, we are driven to inspire and help our people, organization, communities, and country to thrive. Our Purpose is to build a better future by accelerating and expanding access to knowledge.

Purpose defines who we are and gives us reason to exist as an organization.

By living our Purpose, we will make an impact that matters.

• Enjoy flexible, proactive, and practical benefits that foster a culture of well-being and connectedness.
• Experience a firm where wellness matters.
• Be expected to share your ideas and to make them a reality.

Are you a committed business analyst with experience in CRM implementation? Do you thrive in a fast-paced, agile environment?

If so, check out this exciting opportunity!

What will your typical day look like?

As a Senior Business Analyst, CRM you will work closely with the Business owners and the Solutions Delivery team to facilitate successful execution of deliverables.

You will also work with the product team (including both business and technical staff) and internal stakeholders to understand, gather information, synthesize findings into business / functional requirements, and design documents.

You will be assisting product / project managers with the development, updating and tracking of the project management process and deliverables (e.

g., detailed task lists, project schedule, issue logs, financials, status reporting, ongoing monitoring and reporting). Furthermore, you will develop use cases, establish and clearly document requirements and assist with business case development for IT projects and assessments.

About the team

At Deloitte, embedding technology into everything we do is how we stay current, innovative and ahead of our competition. The Solutions Delivery group with Deloitte's ITS (Information Technology Services) requires an experienced Business Analyst with ability to conduct business analysis, understand and document Business Objectives and requirements, perform gap analysis, develop functional designs and scope projects.

Enough about us, let’s talk about you

You are someone with :

• Strong commitment to professional client service excellence.
• Completed university degree or college diploma
• At least 4-5 years’ experience in business analysis, requirements management and the software development lifecycle.
• Experience with any CRM implementation, preferably Siebel or Salesforce CRM.
• Good understanding of software development life cycle (Waterfall & Agile) and the role of a Business analyst.
• Strong analytical and problem-solving skills

Total Rewards

The salary range for this position is $58,000 - $96,000, and individuals may be eligible to participate in our bonus program.

Deloitte is fair and competitive when it comes to the salaries of our people. We regularly benchmark across a variety of positions, industries, sectors, targets, and levels.

Our approach is grounded on recognizing people's unique strengths and contributions and rewarding the value that they deliver.

Our Total Rewards Package extends well beyond traditional compensation and benefit programs and is designed to recognize employee contributions, encourage personal wellness, and support firm growth.

Along with a competitive base salary and variable pay opportunities, we offer a wide array of initiatives that differentiate us as a people-first organization.

Some representative examples include : $4,000 per year for mental health support benefits, a $1,300 flexible benefit spending account, 38+ days off (including 10 firm-wide closures known as "Deloitte Days"), flexible work arrangements and a hybrid work structure.

Our promise to our people : Deloitte is where potential comes to life.

Be yourself, and more.

We are a group of talented people who want to learn, gain experience, and develop skills. Wherever you are in your career, we want you to advance.

You shape how we make impact.

Diverse perspectives and life experiences make us better. Whoever you are and wherever you’re from, we want you to feel like you belong here.

We provide flexible working options to support you and how you can contribute.

Be the leader you want to be

Some guide teams, some change culture, some build essential expertise. We offer opportunities and experiences that support your continuing growth as a leader.

Have as many careers as you want.

We are uniquely able to offer you new challenges and roles and prepare you for them. We bring together people with unique experiences and talents, and we are the place to develop a lasting network of friends, peers, and mentors.

The next step is yours

At Deloitte, we are all about doing business inclusively that starts with having diverse colleagues of all abilities. Deloitte encourages applications from all qualified candidates who represent the full diversity of communities across Canada.

This includes, but is not limited to, people with disabilities, candidates from Indigenous communities, and candidates from the Black community in support of living our values, creating a culture of Diversity Equity and Inclusion and our commitment to our AccessAbility Action Plan , Reconciliation Action Plan and the BlackNorth Initiative .

We encourage you to connect with us at [email protected] if you require an accommodation for the recruitment process (including alternate formats of materials, accessible meeting rooms or other accommodations) or indigenouscareers@deloitte.

ca for any questions relating to careers for Indigenous peoples at Deloitte (First Nations, Inuit, Métis).

By applying to this job you will be assessed against the Deloitte Global Talent Standards. We’ve designed these standards to provide our clients with a consistent and exceptional Deloitte experience globally.

Deloitte Canada has 30 offices with representation across most of the country. We acknowledge our offices reside on traditional, treaty and unceded territories as part of Turtle Island and is still home to many First Nations, Métis, and Inuit peoples.

We are all Treaty people.