GENERAL ACCOUNTABILITIES
The CSR is the first impression that customers and other visitors have when they walk into or call CARSTAR MK Group. The incumbent is responsible for creating a front office atmosphere that fosters a high level of service.
He / she is the main point of contact for customers and potential customers; and assists the Manager. He / she should possess a cheerful welcoming character and a helpful, polite and courteous attitude towards customers.
The CSR must foster a positive team spirit both within the department as well as between the other departments in support with the overall philosophy of the company and fellow employees.
QUALIFICATIONS :
- 3 - 5 years’ experience in Customer Service within the industry
- Strong communication skills (reading, writing, speaking, listening)
- Can work independently without close supervision
- Flexible / adaptable to constant change
- Excellent keyboarding skills / Finger dexterity
- Must have valid driver’s license and reliable transportation
- Must be well-groomed and dress appropriately
- Tactful and diplomatic; has ability to interact with all levels of employees
- Highly organized; ability to handle multiple concurrent assignments
- Ability to prioritize, organize and plan work under own initiative
- Ability to train / teach others
- Reasoning / problem solving skills; analytical and decision making skills
- Professional leadership ability
Functional / Technical Knowledge
- Management Software (Mitchell and / or Summit) INTERMEDIATE
- Microsoft Office Software (Word, Excel, Outlook) INTERMEDIATE
- Estimating Software (Audatex and / or Mitchell)
Specialized Training
- ICAR a plus
- WHMIS
- First Aid
Customer Service Representative Agent Work From Home - Part Time Focus Group Panelists
Customer Service Representative Agent Work From Home - Part Time Remote Focus Group Panelists. No Customer Service Representative Agent experience needed. Customer service representative agent experience is not necessary. If you are a customer service representative agent or someone just looking for...
Parts Customer Service Representative
As an Parts Customer Service Representative, you will provide excellent training to our new and existing customers in the Parts module of our software, by assisting customers during the installation and training process of their new dealership software. Our software can run all aspects of an automot...
Work@Home Customer Service Representative
You’ll field customer billing inquiries, identify the unique needs of each customer, address concerns, take payments and exercise emotional intelligence to improve the overall customer experience!So, what does a day in life of a Customer Care Representative look like?• Communicate with customers thr...
Customer Service Representative
ENMAX Customer Service Representative. Customer Service Representative, Level B (Current CUPE 2024 rates). ENMAX brand by delivering exceptional customer service as a trusted advisor to Albertans for their energy needs. Provide expert advice on ENMAX’s services and processes and work with customers ...
Service Advisor - OpenRoad Volkswagen Burnaby
OpenRoad is one of the largest and fastest growing automotive retail groups in the country (representing 21 automotive brands across 34 locations) with a shared vision to become the national automotive leader in customer experience. Assist in scheduling customer vehicles for service work by allowing...
Automotive Customer Service Representative
Preferred: 1 year in an auto body or similar work environment including previous customer service experience. Knowledge of general office equipment and basic computer skills as well as good oral and written communication skills with strong sales drive and exceptional customer service. The CSR is res...
Customer Service Representative
Responsibilities: Assist customers with inquiries, requests, and concerns via phone, email, and chat Provide accurate information about our insurance products and services Resolve customer issues efficiently and effectively Maintain detailed records of interactions and transactions Collaborate with ...
Service to Sales Team Member - OpenRoad Honda Burnaby
OpenRoad is one of the largest and fastest-growing automotive retail groups in the country (representing 21 automotive brands across 34 locations) with a shared vision to become the national automotive leader in customer experience. A Service to Sales Team Member is one that will interact with exist...
Bilingual Customer Service Representative (Retail)
Empire life is looking to hire a Customer Service Representative to join our Retail Operations team! If you love speaking directly with customers, and upholding high quality customer interactions, while working in a dynamic & supportive team environment, then this role is for you!. Bilingual Custome...
Customer Service Representative - Part Time
Service Desk associates are responsible for following through on all Customer Order Management (COM) orders from beginning to end and until the customer is satisfied including but not limited to special order, install and website orders. Ensure customers receive products and services requested in a ...