Senior Application System Analyst

Requisition ID : 184351

Career Group : Corporate Office Careers

Job Category : Technology Solutions - SS & E-commerce

Travel Requirements : 0 - 10%

Job Type : Full-Time

Country : Canada (CA)

Province : Ontario; Alberta; Nova Scotia

City : Mississauga / Calgary / Stellarton

Embark on a rewarding career with Sobeys Inc., celebrated among Canada’s Top 100 employers, where your talents contribute to our commitment to excellence and community impact.

Our family of 128,000 employees and franchise affiliates share a collective passion for delivering exceptional shopping experiences and amazing food to all our customers.

Our mission is to nurture the things that make life better great experiences, families, communities, and our employees. We are a family nurturing families.

A proudly Canadian company, we started in a small town in Nova Scotia but we are now in communities of all sizes across this great country.

With over 1,600 stores in all 10 provinces, you may know us as Sobeys, Safeway, IGA, Foodland, FreshCo, Thrifty Foods, Lawtons Drug Stores or another of our great banners but we are all one extended family.

Ready to Make an impact?

Sobeys is full of exciting opportunities, and we are always looking for bright new talent to join our team! We currently have a full-time opportunity for a Senior Application System Analyst.

This role can be based out of one our main offices including : Stellarton, NS; Mississauga, ON; Calgary, AB.

Here’s where you’ll be focusing :

As a Senior Application System Analyst with Sobeys you will :

• Application Expertise - In depth knowledge of the application(s) within the Product Team Portfolio. Maintain up-to-date expertise in the application(s) and support the team in translating product needs into enhancements and or fixes for the supported application.
• Application Support - Provide specialized Level 2 & 3 application support. Identify the root cause of issues, and triage with the appropriate team.

Prioritize the backlog and make necessary configuration or code changes. Source additional support from other teams to resolve underlying issues as needed.

Maintain the system documentation; run books and required changes to user documentation as incidents are resolved. Participate in an on-call rotation to provide after hours support.

Application Performance Management - Monitor applications and their components across dimensions such as end-user experience, application interfaces, runtime code exceptions and performance.

Recommend enhancements as needed.

Application Development - Support the Product Team at each phase of the development life cycle : Application Lifecycle Management (ALM), design, build, testing, deployment, and release.

Design the applications to ensure both the business and architectural needs are met including adhering to standards, patterns, and reference models.

• Operational Innovation - Identify opportunities to automate processes, or otherwise innovate on business operations using application features.
• Continuous Improvement - Support continuous improvement initiatives through advisory and consultative support. Proactively share new leading practices.
• Communication. Keep appropriate team members and other teams updated on product backlog status, incidents, and projects, as appropriate.

Serve as the liaison between vendors, users, and product team as needed.

• Risk Mitigation - Observe and communicate potential application risks and improvements in support of effective issue prevention and risk mitigation
• Work closely with the IT Service Centre and IT Infrastructure to resolve all application incidents / requests in a timely manner.
• As part of the Product Team, works closely with the Business Partnership Team to provide product support and product enhancements.
• Other duties as assigned.

LI-Hybrid

What you have to offer :

• Bachelor’s Degree in Technology, Computer Science, or a related discipline. A minimum of 4 years experience as an Application System Analyst professional.
• Proven experience in application development support and delivery.
• Extensive experience in technical support, including triaging issues, assigning them to the appropriate personnel, and ensuring timely resolution.
• Business acumen, coupled with a good understanding and awareness of the technology enabling the Team’s business functional area.
• Experience with Identity and Access Management preferred
• Ability to collaborate across multiple functional areas simultaneously.
• Strong communication skills to engage both business and technical teams.

Note - All offers are subject to the completion of a satisfactory criminal background check

At Sobeys we require our teammates to have the ability to adhere to a hybrid work model that requires your presence at one of our office locations at least three days per week.

This requirement is integral to our commitment to team collaboration and the overall success of our office culture.

We offer a comprehensive Total Rewards package, which varies by role and designed to help our teammates to live better physically, financially and emotionally.

Some websites share our job opportunities and may provide salary estimates without our knowledge. These estimates are based on similar jobs and postings for general comparison, but these numbers are not provided by our organization nor monitored for accuracy.

We will consider factors such as your working location, work experience and skills as well as internal equity, and market conditions to ensure the selected candidate is paid fairly and competitively.

We look forward to discussing the specific compensation details relevant to this role with candidates who are selected to move forward in the recruitment process.

Our Total Rewards programs, for full-time teammates, goes well beyond your paycheque :

• Competitive Benefits Package, tailored to meet your needs, including health and dental coverage, life, short- and long-term disability insurance.
• Access to Virtual Health Care Platform and Employee and Family Assistance Program.
• A Retirement and Savings Plan that provides you with the opportunity to build and add value to your savings.
• A 10% in-store discount at our participating banners and access to a wide range of other discount programs, making your purchases more affordable.
• Learning and Development Resources to fuel your professional growth.
• Parental leave top-up
• Paid Vacation and Days-off

We are committed to accommodating applicants with disabilities throughout the hiring process and will work with applicants requesting accommodation at any stage of this process.