Senior ServiceNow Developer, Deloitte Global Technology

Job Type : Permanent

Reference code : 126379

Primary Location : Toronto, ON

All Available Locations : Toronto, ON

Our Purpose

At Deloitte, we are driven to inspire and help our people, organization, communities, and country to thrive. Our Purpose is to build a better future by accelerating and expanding access to knowledge.

Purpose defines who we are and gives us reason to exist as an organization.

By living our Purpose, we will make an impact that matters.

• Enjoy flexible, proactive, and practical benefits that foster a culture of well-being and connectedness.
• Experience a firm where wellness matters.
• Be expected to share your ideas and to make them a reality

What will your typical day look like?

The ServiceNow COE team provides ServiceNow technology support to Deloitte Global and Member Firms. The expectation is for this individual to be a subject matter expert for a number of ServiceNow implementations. In this role, you will :

• Create, configure, and customize ServiceNow applications for new and existing implementations.
• Create and configure functional data such as Notifications and Service Level Agreements.
• Create and configure script objects such as Business Rules, Script Includes, UI Policies and Actions, Client Scripts, ACLs, create / modify tables and relationships.
• Set-up interfaces between ServiceNow and other platforms in line with integration opportunities identified by Solution Architects.
• Perform design , development , unit testing and troubleshooting system and integration testing.
• Recommend Administration settings and best practices.
• Work on variety of applications in ServiceNow, like ITSM, SPM, ITOM, ITAM, AI / ML
• Create documentation of the design, developments, unit test cases and implementation plans.
• Work effectively in diverse teams within an inclusive team culture where people are recognized for their contribution.

About the team

Deloitte Technology works at the forefront of technology development and processes to support and protect Deloitte around the world.

In this truly global environment, we operate not in "what is" but rather "what can be" to help Deloitte deliver and connect with its clients, its communities, and one another in ways not previously conceived.

Enough about us, let's talk about you

Required

• At least 4-6 years of ServiceNow experience, including custom development, configuration.
• ServiceNow scripting experience using JavaScript, HTML, CSS, XML and REST / SOAP Web Services.
• Understanding and experience of Business Rules, Script Includes, UI Actions and all scripted aspects of ServiceNow.
• Customize ServiceNow UI and Service Portal through use of UI pages, CMS, CSS and Service Portal widgets.
• Working knowledge of integrations and migrations.
• Working understanding of ServiceNow administration settings and deep functional and technical knowledge of the ServiceNow platform as well as experience delivering medium to large-scale ServiceNow implementations.
• Comfort working in an agile environment with constant feedback and interaction with the team and ability to work under high pressure.
• Demonstrated ability to troubleshoot technical issues.

Preferred

• Experience working with geographically distributed and culturally diverse work groups.
• Advanced written and verbal communication skills with the ability to present to IT and business leaders.
• Demonstrated ability to stay current with development best practices, existing and emerging technology platforms, and industry trends.
• Experience with formal software development methodologies, with a focus on Agile.
• ServiceNow Certified Systems Administrator is a must.
• ServiceNow Implementation Specialist & CAD is a great bonus.

Total Rewards

The salary range for this position is $58,000 - $96,000, and individuals may be eligible to participate in our bonus program.

Deloitte is fair and competitive when it comes to the salaries of our people. We regularly benchmark across a variety of positions, industries, sectors, targets, and levels.

Our approach is grounded on recognizing people's unique strengths and contributions and rewarding the value that they deliver.

Our Total Rewards Package extends well beyond traditional compensation and benefit programs and is designed to recognize employee contributions, encourage personal wellness, and support firm growth.

Along with a competitive base salary and variable pay opportunities, we offer a wide array of initiatives that differentiate us as a people-first organization.

Some representative examples include : $4,000 per year for mental health support benefits, a $1,300 flexible benefit spending account, 38+ days off (including 10 firm-wide closures known as "Deloitte Days"), flexible work arrangements and a hybrid work structure.

Our promise to our people : Deloitte is where potential comes to life.

Be yourself, and more.

We are a group of talented people who want to learn, gain experience, and develop skills. Wherever you are in your career, we want you to advance.

You shape how we make impact.

Diverse perspectives and life experiences make us better. Whoever you are and wherever you're from, we want you to feel like you belong here.

We provide flexible working options to support you and how you can contribute. Be the leader you want to be.

Be the leader you want to be

Some guide teams, some change culture, some build essential expertise. We offer opportunities and experiences that support your continuing growth as a leader.

Have as many careers as you want.

We are uniquely able to offer you new challenges and roles - and prepare you for them. We bring together people with unique experiences and talents, and we are the place to develop a lasting network of friends, peers, and mentors.

Our TVP is about relationships - between leaders and their people, the firm and its people, peers, and within in our communities.

The next step is yours

At Deloitte, we are all about doing business inclusively - that starts with having diverse colleagues of all abilities. Deloitte encourages applications from all qualified candidates who represent the full diversity of communities across Canada.

This includes, but is not limited to, people with disabilities, candidates from Indigenous communities, and candidates from the Black community in support of living our values, creating a culture of Diversity Equity and Inclusion and our commitment to our AccessAbility Action Plan , Reconciliation Action Plan and the BlackNorth Initiative .

We encourage you to connect with us at accessiblecareersdeloitte.ca if you require an accommodation for the recruitment process (including alternate formats of materials, accessible meeting rooms or other accommodations). We'd love to hear from you!

By applying to this job you will be assessed against the Deloitte Global Talent Standards. We've designed these standards to provide our clients with a consistent and exceptional Deloitte experience globally.

Deloitte Canada has 30 offices with representation across most of the country. We acknowledge our offices reside on traditional, treaty and unceded territories as part of Turtle Island and is still home to many First Nations, Métis, and Inuit peoples. We are all Treaty people.

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