- Work Term : Permanent
- Work Language : English
- Hours : 30 hours per week
- Education : No degree, certificate or diploma
- Experience : 1 year to less than 2 years
Work setting
Consulting firm
Tasks
- Give access to computer networks
- Report on the performance of computer systems and networks
- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Participate in the redesign of applications and other software
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Perform Web-server backup and recovery operations
- Provide customer service
- Manage incidents
Supervision
5-10 people
Computer and technology knowledge
- Device drivers
- Networking software
- Networking hardware
- Networking security
- Internet
- Servers
- Desktop applications
- File management software
- Security software
- Mail server software
- Communication software
- Web service design
- Database software
- MS Office
- TCP / IP
- Wireless networks
Security and safety
Criminal record check
Transportation / travel information
- Own vehicle
- Valid driver's licence
Work conditions and physical capabilities
- Work under pressure
- Tight deadlines
- Attention to detail
Personal suitability
- Accurate
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Initiative
- Organized
- Team player
- Ability to multitask
- Time management
- Honesty
Screening questions
- Are you currently legally able to work in Canada?
- Are you willing to relocate for this position?
Health benefits
Health care plan
Other benefits
- Free parking available
- Learning / training paid by employer
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