Guest Services Agent
Fairfield Inn & Suites by Marriott Ottawa Kanata is currently looking for a Guest Services Agents ! The primary responsibility of the Guest Service Agent is to provide our hotel guests with a positive first and last impression, as well as provide them with exceptional service.
What We Offer
- Work with like-minded team members who are passionate about their work and keep things fun, every day!
- Working with a reputable brand and being part of Silver Hotel Group, a company committed to ensuring a culture of respect, appreciation, and fun (among other things of course)!
- A fast-paced environment in an exciting industry, where you get the chance to meet people from all over the world. It’s a good place to be right now!
- Education Reimbursement for you (and your children!)
- Annual Wellness Credit
- Team Member Referral Program
- Leadership Development
- Team Building Events
- Culture of Recognition Program
- Hotel Stay Discounts
Key Responsibilities
Reporting to the Guest Services Manager, the Guest Service Agent will :
- Maintain a warm and friendly demeanor at all times with guests and team members;
- Comply with all company standards and brand standards, if applicable;
- Interact with all guests during check-in and check-out procedure;
- Create and cancel reservations as required, handle check-in and check-outs;
- Greet all incoming and outgoing calls in a professional and timely manner;
- Review logbook, and emails daily and complete all tasks on the checklist;
- Maintain proper operation of Front Desk telephones, be familiar with daily sell rates;
- Balance and prepare individual paperwork for closing of shift with hotel standards;
- Work closely and maintain proper communication with all hotel departments;
- Handle guest registration and room assignments, accommodating special requests whenever possible;
- Handle guest check-ins / check-outs in accordance with hotel credit / cash handling policies in an efficient and friendly manner;
- Resolve customer complaints; assist customers in all inquiries in connection with hotel services, in-house events, directions, local attractions, check cashing, gift shop, safety boxes etc.;
- Perform other duties assigned by the Supervisor or department manager.
What We are Looking for...
- Customer Service experience, preferably in a Hotel Front Desk position;
- Excellent written and verbal communication skills are essential;
- Computer literate in Word and Excel. Experience with FOSSE PMS is an asset;
- Results-oriented with the ability to be flexible and work well in a busy and demanding environment;
- A self-motivated individual with the ability to problem solve, initiate action, and complete projects in a timely manner with minimal supervision;
- Must be friendly, energetic, enthusiastic, and self-motivated, with a professional appearance;
- Available to work days, evenings, weekends, and / or holidays as required;
- Must be legally authorized to work in Canada.
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