Medical Secretary (ENT Clinic)

HearCANADA is looking for a full-time Medical Secretary for our Jackson Park Medical Centre location. This role supports our ENT (Ear, Nose, and Throat) physicians at their busy specialist clinic.

Key Position Information

• Full-time role with Monday to Friday hours, hours can fluctuate and can involve some early mornings
• Onsite position based at the Jackson Park Medical Centre in Windsor, ON
• Position start date is as soon as possible
• Dress is business casual

Qualifications

• Completion of secondary school (or equivalency) education; post-secondary education or certifications in office administration, medical office administration, or other related disciplines would be considered an asset.
• 2+ years of experience in a Medical Secretary or Medical Office Assistant capacity is required, ideally within a multi-physician high-volume environment
• Proficiency with Microsoft Office Suite with emphasis on Outlook Mail, Outlook Calendar, and Teams
• Experience using EMR (electronic medical record) software programs
• Experience with filing and maintaining patient records, both physically and electronically
• Professional demeanour with the ability to make patients feel at ease
• Ability to handle competing priorities within a fast-paced environment
• Experience collaborating with healthcare providers in in the Windsor area and knowledge of the Windsor healthcare landscape would be an asset
• Commitment to patient confidentiality and experience with Medical Release forms and Medical Secretary best-practices
• This role will involve periods of sitting with some bending and lifting as related to general administration duties such as receiving packages, refilling paper trays, etc.
• Some flexibility for irregular hours Monday to Friday can be expected, including some early mornings

Compensation and Benefits

• Starting compensation between $21 and $24 per hour based on experience
• Participation in HearCANADA's quarterly bonus program
• Comprehensive benefits package with no waiting period for enrollment
• SunLife RRSP program with employer matching
• Generous time off policies including 3 weeks of paid vacation and 7 paid personal days per year
• Annual education allowance

Responsibilities

• Ensure a positive patient experience for those visiting the clinic through efficient and friendly check-ins, answering questions, validating information, and maintaining a welcoming clinic environment
• Interact with patients, colleagues, and referral sources via phone and email in a prompt and professional manner and perform follow-ups via phone and email
• Support the ENT Specialists by validating patient information, pulling charts, and filing
• Schedule patient appointments, follow-ups, and procedures
• Perform general office duties including maintaining a welcoming and sanitary waiting room, sorting incoming mail and receiving packages, maintaining general office equipment, ordering supplies, and other like duties
• Validate patient information including OHIP health cards and person information for patient files
• Perform OHIP billing
• Assist with general clinic duties as assigned

HearCANADA is committed to fair and accessible employment practices, and we welcome and encourage applications from candidates with disabilities.

Accommodations are available on request for candidates taking place in all aspects of the selection process.