Our client is looking for a Program Manager with a Contract in Toronto, Ontario, Canada (Onsite) below is the detailed requirement.
Position : Program Manager
Location : Toronto, Ontario, Canada (Onsite)
Duration : Long Term Contract
Responsibilities :
Bachelor's degree in Computer science or equivalent, with minimum 9+Years of relevant experience .
Financial :
- Is responsible for Gross margin achievement for the Program
- Is responsible for bonus received or penalty paid from / to the customers
- Adheres to project cash flow schedule
- Responsible for reducing value at risk (VaR) ($, days)
Offering / competency :
- Is responsible for increasing project effort charged to domain experts
- Formulates an appropriately structured Governance framework for the account in which he / she is the sole Program manager.
Else works as per the governance framework defined by the Program Director
- Creates a clearly defined and documented escalation mechanism in place
- Ensures governance ties in with Scope / Change Management
Delivery / Customer satisfaction
- Leads and owns the Program Delivery (schedule / risk / issues / changes / dependencies)
- Helps establish the required execution and project methodologies synergizing customer and Wipro methodologies
- for meeting Program Quality-Cost-Delivery schedule
- Manages operational parameters of the program as signed off ( ppc, offshore- onsite mix, utilization, bulge)
- Handles customer escalations
- Responsible for meeting release compliances"
People
- Leads planning workshops and program steering committee meetings
- Develops and mentors project managers and PMO for exceptional performance from team members to improve performance
- Manages & Controls employee attrition rate
- Ensures that eligible employee are released for rotation"
Managing Customer Relationship and Scope Management
- Ensures that requirements document is comprehensive with clearly outlined scope boundary, non-functional requirements are captured quantitatively.
- Develops a common understanding and sign-off on requirements by the business users.
- Uses the right kind of requirement management tools to ensure correct understanding and scope idenfications
- Provides wire-frames depicting user interface to give good view of the navigation"
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