Jr. Service Representative to process incoming payments for a large banking client - -1
LOB : Payments Processing
Duration : 12 months (possibility of extension)
Location : Hybrid - Mississauga (1 day / week; currently Wednesdays is the teams scheduled day)
Working Hours : : rotating shifts - shifts are 7.5 hours / each and can span in timing from 7 : 30am- 6 : 30pm EST.
This group receives and processes incoming payments from other entities worldwide electronically. The focus of these individuals will be to repair incoming payments- when payments are processed, the process of the funds transmitting from their entity can error out- these reps will correct this route and ensure payments can process through their queue to the correct entity.
This role operates exclusively as a back-office function- there is no customer facing element to the role.
Must-Have Skills :
- Experience in a service representative processing payments
- Typing speed of 50 words / minute at minimum
- Banking / Fi exp
Nice to Have Skills :
- Bilingualism (French / English)
- Previous financial teller experience
- Solid knowledge of general geography - this team handles transfers worldwide, and it can be helpful for candidates to have a good understanding of where countries are located and the currencies they leverage
Job Responsibilities :
- Repairing wire payments
- Ensuring wire payments are processed with no process errors
- Receiving payments in differing currencies and manually keying the funds into the correct currency in alignment with the customer’s bank account
- Working through their request queue with both speed and accuracy
Candidate must complete a typing test
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