Job Description
- To provide efficient service in a friendly manner; to assist, register and check-out hotel guests as well as representing in a professional way the company’s values.
- Provide effective, fast service in a friendly manner
- Check in and out hotel guests according to standards and policies
- Answer incoming calls
- Monitor for special rates and billing arrangements
- Ensure the highest level of guest satisfaction by addressing concerns promptly
- Review and prepare for VIP and ALL loyalty members arrivals to ensure flawless check-in experience
- Coordinate the storage / delivery of guest mail / messages / packages including the monitoring, processing and distribution thereof
- Ensure front desk is stocked with essential materials
- Maintain a professional, neat and well-groomed appearance adhering to Hotel grooming standards
- Pass on any guest comments to Assistant Front Office Manager / Manager on Duty
- Make certain to be familiar with fire and emergency procedures
- Other responsibilities connected with Front Office may be required
Qualifications
- Previous front desk / reception experience a strong asset
- Must have effective communication skills
- Knowledge of Microsoft Windows XP an asset
- Knowledge of Micros PMS / Opera an asset
- Must have a good command of the English language
- Hotel / Hospitality degree or diploma an asset
- Available for shift work including weekends and holidays
Additional Information
What’s in it for you?
- Free Meals : Tasty meals on us every shift.
- Travel Discounts : Sweet deals at Accor hotels worldwide.
- Dry Cleaning : Free dry-cleaning for your work gear.
- Skill Up : Custom learning programs to boost your talents.
- Impact : Join our CSR, Sustainability, and DEI Committees.
- Level Up : Unlock new career heights with exciting growth paths.
BE PART OF OUR FUTURE.
Another stunning chapter for the iconic Fairmont Royal York has begun, and we invite you to be a part of it. If you are passionate about hospitality, driven by excellence, and eager to contribute to an esteemed institution, we want to hear from you.
Join us and help shape the future of one of Toronto’s most treasured landmarks.
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