Posting Details
Job Details
Description
Responsibilities
- Create, validate, and maintain comprehensive technical documentation including but not limited to deployment guides and upgrade procedures.
- Create, organize, and maintain engineering documentation such as system manuals, how-to guides, knowledge base articles, and troubleshooting guides.
- Gather information from subject-matter experts, compile, develop, organize, and write procedure manuals, technical specifications, and process documentation.
- Act as the engineering documentation coordinator / work with development and support leads.
- Work closely with documentation team to conform / adhere to the necessary corporate documentation standards and norms.
- Develop, implement, and maintain necessary documentation templates.
- Assume complete ownership of deployments and upgrades documentation.
- Evaluate current content and develop / implement innovative methods for improvement (style guides, content templates, best practices)
- Act as the user advocate and provide consistent voice across all documentation.
Required Qualifications
- 4-7 years of experience as an effective technical writer
- Proven ability to quickly learn and understand complex subject matter.
- Experience in writing documentation and procedure manuals for various audiences.
- Experience performing software deploys and troubleshooting skills will be a big plus.
- Superb written communication skills, with a keen eye for detail
- Experience working with engineers to disseminate, write and validate procedural content.
- Ability to handle multiple projects simultaneously.
- Curious and have a learning mindset.
Preferred Qualifications
- Bachelor’s degree (or equivalent) in technology, communications, or relevant technical field.
- Firm understanding of SDLC (systems development lifecycle)
- Experience in software development or QA.
- Professional certification (ex : Society for Technical Communication)
- Experience with document encoding (XML, markdown, json, yaml)
- Experience with content management tools (Share point, Confluence)
- Experience with configuration management tools (JIRA, TFS)
- Experience with source control tools (Git) is a plus.
- Experience working in an agile development environment.
- Project management experience is an asset.
- DevOps, Virtualization, Linux, Kubernetes, Containers big plus
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