Allgemeine Angaben
Standort
CA - Montreal - Place TELUS
Land
Kanada
Job Kategorien
Business Process Outsourcing
Work Style
On Site
Salary range
$42,000
Jobbeschreibung
Deadline to apply : 10 / 31 / 2024
E-Commerce Customer Service Rockstars Wanted!
Are you passionate about helping businesses thrive in the digital marketplace? Do you have a knack for solving problems and a desire to make a real impact?
Join our team of Customer Service Representatives (CSRs) and become the driving force behind merchant success on a leading multinational retail e-commerce platform!
Location : Montreal, Canada (on-site opportunity)
What You'll Do :
Be the hero merchants need! Provide lightning-fast, unscripted, comprehensive solutions through chat, email, and phone
Tackle merchant challenges head-on, guiding users to victory with your expert troubleshooting skills
Shape the future of e-commerce by contributing to our ever-evolving knowledge base
Flex your adaptability muscles by embracing diverse roles and responsibilities
Stay on the cutting edge of tech and continuously expand your expertise
Your Mission, Should You Choose to Accept It :
Master the art of domain registration, storefront customization, and account management
Become a wizard of plan selection, upgrades, and seamless cancellations
Transform complex tech-speak into user-friendly language that even your grandma would understand
Juggle multiple calls and chats like a pro while maintaining top-notch customer care
What Sets You Apart :
2-5 years of work experience including 2 years of interactive customer service experience building rapport and delivering robust solutions to customers (phone and chat support experience a plus)
Fluency in English that would make Shakespeare proud (C1 level : Excellent grammar, enunciation, pronunciation, syntax verbal and written skills)
Lightning-fast typing skills (30 WPM minimum)
A sixth sense for anticipating customer needs and offering confident recommendations
The ability to navigate new technologies like a digital guru
A superhuman capacity for multitasking and problem-solving
Cultural sensitivity that makes you a global citizen in the world of e-commerce
An insatiable appetite for learning, adapting to, and embracing change
Flexibility is Key :
Be ready to rock any full-time shift between 5 : 00 am to 12 : 00 am ET, Monday through Sunday
Weekend warriors and night owls unite!
What's in it for You :
Comprehensive paid training to transform you into an e-commerce guru
A dynamic work environment where no two days are the same
The opportunity to directly impact the success of businesses worldwide
A chance to be at the forefront of e-commerce innovation
Robust benefit plans including paid time off, employee shares programs, discounts and more
Opportunities to learn and grow within the Company
Ready to embark on an exciting career journey? Join us in shaping the future of online retail! Apply now and let's revolutionize e-commerce support together!
Note : Knowledge of English is required for this position because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.
Rockstar du Service à la Clientèle en E-Commerce !
Êtes-vous passionné par l'idée d'aider les entreprises à prospérer sur le marché numérique ? Avez-vous un talent pour résoudre des problèmes et l'envie de faire une réelle différence ?
Rejoignez notre équipe de Représentants du Service à la Clientèle (RSC) et devenez la force motrice derrière la réussite des marchands sur une plateforme de commerce électronique internationale de premier plan !
Localisation : Montreal, Canada (opportunité sur site)
Ce que vous ferez : :
Soyez le héros dont les marchands ont besoin ! Fournissez des solutions rapides, non scriptées et complètes via chat, email et téléphon
Relevez les défis des marchands avec audace en guidant les utilisateurs vers la victoire grâce à vos compétences expertes en dépannage.
Façonnez l'avenir du commerce électronique en contribuant à notre base de connaissances en constante évolution
Flexez vos muscles d'adaptabilité en embrassant des rôles et responsabilités divers
Restez à la pointe de la technologie et élargissez continuellement votre expertise
Votre mission, si vous l'acceptez :
Maîtriser l'art de l'enregistrement de domaines, de la personnalisation des vitrines et de la gestion des comptes.
Devenir un magicien de la sélection des plans, des mises à niveau et des annulations sans accroc
Transformer le jargon technique en un langage accessible que même votre grand-mère comprendrait.
Jongler plusieurs appels et chats comme un pro tout en offrant un service à la clientèle de qualité supérieure.
Ce qui vous distingue :
2 à 5 ans d'expérience professionnelle, dont 2 ans d'expérience en service à la clientèle interactif, établissant des relations et offrant des solutions robustes aux clients (expérience de support téléphonique et chat un plus)
Maîtrise de l'anglais qui rendrait Shakespeare fier (niveau C1 : Excellente grammaire, élocution, prononciation, syntaxe, compétences verbales et écrites)
Des compétences de frappe ultra-rapides (30 MPM minimum)
Un sixième sens pour anticiper les besoins des clients et offrir des recommandations en toute confiance
La capacité à naviguer dans les nouvelles technologies comme un natif numérique
Une capacité surhumaine à gérer plusieurs tâches et à résoudre des problèmes
Une sensibilité culturelle qui fait de vous un citoyen du monde dans l’univers du commerce électronique
Un appétit insatiable pour apprendre, s'adapter et embrasser le changement
La flexibilité est essentielle :
Soyez prêt à assurer avec panache n'importe quel quart de travail à temps plein entre 5h00 et minuit (heure de l'Est), du lundi au dimanche
Guerriers du week-end et oiseaux de nuit, unissez-vous !
Ce qui vous attend :
Une formation complète rémunérée pour vous transformer en un véritable expert du commerce électronique
Un environnement de travail dynamique où aucun jour ne se ressemble
L'opportunité d'avoir un impact direct sur le succès des entreprises à travers le monde
La chance d'être à l'avant-garde de l'innovation dans le commerce électronique
Des plans d'avantages robustes incluant des congés payés, des programmes de participation des employés, des réductions et bien plus encore.
Des opportunités d'apprendre et de grandir au sein de l'Entreprise
Prêt à Vous embarquer dans une carrière passionnante ? Rejoignez-nous pour façonner l'avenir du commerce en ligne ! Postulez maintenant et révolutionnons ensemble le support e-commerce !
Remarque : La connaissance de l'anglais est requise pour ce poste, car le membre de l'équipe sera régulièrement amené à interagir en anglais avec des parties externes ou internes, ou à utiliser des applications ou logiciels en anglais dans le cadre de ses responsabilités.
Salary : $42,000 (CAD)
Zusätzliche Stellenbeschreibung
Are you passionate about helping businesses thrive in the digital marketplace? Do you have a knack for solving problems and a desire to make a real impact?
Join our team of Customer Service Representatives (CSRs) and become the driving force behind merchant success on a leading multinational retail e-commerce platform!
Sprache
English
EEO Statement
At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first.
TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada.
We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors.
With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.
Equal Opportunity Employer
At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace.
All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.
Ref Number
Req 00119273
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