Duration : 6 months to start, possibility of extension
Location : Mississauga (hybrid, 3 days in office, Wednesday mandatory)
Job ID : WECJP, WECJP
Responsibilities :
- Build strong business and operations relationships with Marketplace sellers.
- Manage seller performance against key Marketplace KPIs.
- Manage seller performance review processes.
- Work with sellers to identify and resolve any issues and provide solutions to ensure we offer a positive customer experience.
- Act as an escalation point for all customer inquiries / requests and work with sellers
- Represent Marketplace as an operations subject matter expert in all eCommerce projects. Plan, communicate, and drive adoption of any effort required by sellers.
- Design and develop future Marketplace operations and fulfillment processes.
- Liaise with store teams to address and resolve opportunities related to Marketplace site-to-store shipments.
Must Haves :
- 2+ years of Vendor Management experience
- Microsoft Excel, PowerPoint
- Experience in Retail Operations, Supply Chain or eCommerce
Nice to Haves :
- Working with large sets of data
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