Manager, Installation & Service

Manager, Installation & Service

Our client is looking for a Manager, Installation & Service to join their team in Edmonton. The successful candidate will be responsible for overseeing the complete lifecycle of furniture products, from warehouse management to installation and post-installation services.

This role involves planning, coordinating, and leading the installation and service teams, ensuring that all operations are executed efficiently and to the highest standards.

The manager will ensure timely installation, maintain strong client relationships, and manage inventory and logistics within the warehouse.

Your success will be defined by your ability to :

Project Delivery and Installation :

• Lead the planning and execution of furniture installation projects, ensuring alignment with the project scope, timeline, and budget.
• In concert with internal stakeholders, define project requirements, objectives, and deliverables.
• Develop detailed project plans, including resource allocation, timelines, and risk management strategies.
• Monitor project progress; make adjustments where needed to facilitate successful project completion.
• Conduct site inspections prior to and following installations to ensure that company and customer standards are met.
• Undertake regular project reviews and status updates with stakeholders.
• Ensure that all projects are executed to optimum standards, meeting the expectations of both the client and the company.
• Troubleshoot any project-related issues that might arise; ensure such situations do not affect project timelines and quality.
• Prepare and submit the project closure report and signoffs from customer for project completion.
• Develop and implement installation processes and procedures to optimize efficiency and quality.

Service Management :

• Manage all post-installation service activities, including addressing customer inquiries, resolving issues, and managing warranty claims.
• Monitor and maintain service records, ensuring that all service requests are managed promptly and effectively.
• Develop and maintain strong relationships with customers to ensure long-term satisfaction and repeat business.

Warehouse Operations :

• Oversee the warehousing of products, ensuring efficient space utilization, proper inventory management, and safety compliance.
• Ensure that all products are properly labeled, stored, and organized to prevent damage and facilitate easy retrieval.

Team Leadership :

• Lead, mentor, and motivate the installation and service teams, fostering a positive and productive work environment.
• Ensure team members are adequately trained and equipped to perform their duties.
• Monitor team performance and provide regular feedback and development opportunities.
• Develop a roaster for on call installation team.

Quality Control :

• Ensure that all installations, service activities, and projects meet the company’s quality standards and comply with safety regulations.
• Identify and address any quality issues promptly, implementing corrective actions as needed.
• Regularly review and update quality control procedures to maintain high standards.

Your strengths include :

• Bachelor’s degree in business, Operations Management, Project Management, or a related field is preferred.
• Proven experience in a management role within the furniture or related industry, with a focus on project execution, installation, and service operations.
• Strong understanding of project management principles and best practices.
• Excellent leadership and team management skills.
• Strong problem-solving skills and the ability to manage multiple projects simultaneously.
• Exceptional communication and customer service skills.
• Ability to work well under pressure and meet tight deadlines.
• Intermediate to advanced experience with power tools and hand tools
• Class 5 Drivers License (non GDL) and ability to provide current 3-year Driver’s abstract; Preferred minimum 3-months experience driving a cube van or 5-tonne truck.
• Ability to pass safety requirements for different job sites such as criminal record check and / or drug tests depending on site requirements.
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