Expert Solution and System Integration - End User Services

Job Summary

At CN, we work together to move our company and North America forward. Be part of our Information & Technology (I&T) team, a critical piece of the engine that keeps us in motion.

From enterprise architecture to operational technology, our teams use the agile methodology to automate and digitize our railroad ensuring our operations run optimally and safely and our employees can focus on value-added tasks.

You will be able to develop your skills and career in our close-knit, safety-focused culture working together as ONE TEAM.

The careers we offer are meaningful because the work we do matters. Join us!

The role of Expert Solution and System Integration is responsible for the successful deployment of advanced End User Services solutions and services.

The Expert designs the solution and ensures that all business requirements are met by project team members, and contributes to the global evolution of CN's I&T.

The Expert is a key player in the organization, ensuring the end User Services technology delivered is secure, reliable, available, resilient, performant, and aligned with safety standards per business requirements, thus aligned with the architecture high-level solution.

Main Responsibilities

Technical Leadership - 60%

• Creates detailed functional designs (technical low-level design) based on existing patterns and solution architecture documents
• Estimates the overall solution costs (e.g., labor, vendor / partner, infrastructure, development, etc.) and share information with the Project Manager and stakeholders
• Creates technical diagrams
• Establishes deployment / migration strategy and guide project team and operations
• Identifies opportunities to optimize / improve current solutions
• Works with Project Managers during the planning, build and deployment phases and identify challenges and associated mitigations
• Analyzes test results to identify issues and recommend solutions
• Engages with internal customers to capture functional and non-functional requirements
• Documents properly solution designs, deployment instructions, test procedures, test reports, etc.
• Follow the Change and Release Management processes by initiating Change Controls and executing cut-over plans
• As required travel to visit field sites and participate to solution deployment working with internal customers / users

Technology Innovation Leadership - 20%

• Assists product managers to define the roadmap (hardware & software) based on CN strategy & I&T technology needs
• Continuously assesses technical and deployment challenges and report proposals to upper management
• Lead POC / POT in Lab to test new solutions, configurations, and software
• Works with procurement team and with vendors / partners to resolve issues and address present and upcoming requirements
• Investigates incidents through root-cause analysis and propose solutions for remediation

Develops strong partnerships with Architecture, delivery and operations teams to provide feedback on deployment challenges / gaps

Translate the technology solution architecture into engineering standards & specifications

People Leadership - 20%

• Engages & lead other technical teams to overview the success of the overall solution delivery
• Provides guidance, training, documentation about the solution and on required deployment tasks to integrators, testers and operation teams
• Drives design decisions that span multiple domains & teams
• Performs upper management technical presentations
• Supports and supervises change controls done by less experienced team members
• Leads activities to transfer new solutions to the Operational Support teams (T2C)

Technology Specifics

• Minimum 7 years of relevant technical experience in design and implementation of End User Computing Services and Digital Workspace solutions
• 3+ years of software development experience in the End User Services computing domain (Microsoft)
• Good experience in delivering and managing applications, data and desktop deliveries
• Good experience in Mobility Enterprise MDM solutions (Mobile Iron / Workspace One / Intune)
• Good experience with Windows 365, Intune Auto Pilote

Good experience in End-user and machine to machine mobility space (iPhone,Android)

• Good experience in monitoring and management of both physical and virtual desktops and applications
• Good Knowledge of Collaboration tools and Cloud
• Good understanding of Security (Zoning, VLAN, VPRN, IPS / IDS, etc.)

Assets :

Microsoft and / or Google Cloud Platforms experience

Experience in automation to configure, deploy and manage end user computing elements

Knowledge of connectivity and transport technologies (wired; wireless; cellular; satellite; etc.)

Requirements

Education / Certification / Designation

Bachelor's degree in Computer Science, Computer Engineering, Electrical Engineering, a related field of study, or equivalent work experience

Skills / Knowledge

• Ability to precisely estimate efforts and costs of a given project
• Leadership skills and ability to influence and guide others on technical matters and methodology
• Ability to work on multiple projects in parallel and meet deliverables dates
• Very good technical documentation skills
• Very good communication (verbal and writing) and presentation skills
• Proven experience delivering technology projects involving multiple parties
• Ability to clarify requirements and ensure solution meets business needs
• Strong sense or prioritization for meeting deadlines
• Fluent in English and intermediate level in French

Working Conditions

This role may require occasional business travel in accordance with CN policy for meetings, for field site deployment activities or to attend industry events or conferences

CN CN is a world-class transportation leader and trade-enabler. Essential to the economy, to the customers, and to the communities it serves, CN safely transports more than 300 million tons of natural resources, manufactured products, and finished goods throughout North America every year.

As the only railroad connecting Canada's Eastern and Western coasts with the Southern tip of the U.S. through a 19,500 mile rail network, CN and its affiliates have been contributing to community prosperity and sustainable trade since 1919.

CN is committed to programs supporting social responsibility and environmental stewardship. At CN, we work as ONE TEAM, focused on safety, sustainability and our customers, providing operational and supply chain excellence to deliver results.

CN is an employment equity employer and we encourage all qualified candidates to apply. We thank all applicants for their interest, however, only candidates under consideration will be contacted.

Please monitor your email on a regular basis, as communication is primarily made through email.