Customer Service Representative - Fort McMurray, AB

Komatsu Mining Corp. offers rewarding experiences and unique growth opportunities :

• Competitive wages
• Comprehensive benefits package (health & dental, vision coverage, healthcare spending account, and life insurance)
• Personal wellness spending account
• Company-sponsored registered pension plan (RPP) and matching program.
• Safety boot voucher
• Paid vacation
• Company-supplied tools
• 4 / 5 Rating on Glassdoor
• Sustainable employment
• Ability to be a part of an exciting, innovative company developing new state-of-the-art technology and equipment
• Discussion regarding full compensation package conducted upon initial pre-screen

Please visit our website for more information.

We are currently looking to add a Customer Service Representative to our Fort McMurray, AB branch.

Reports to : Manager, Warehouse Operations

Shift : 5x2, Monday - Friday

Location : Fort McMurray, AB

Relocation : This position does not offer relocation

Responsibilities

• Provides first point of contact to customers and aids with all parts related inquiries
• Responsible to provide accurate quotes for mine sites and shop
• Receives, processes and revises all purchase orders from the customer and major shut down orders to ensure accuracy of ordered parts
• Manages effective communication with external and internal customers to effectively resolve problems and issues that affect orders and delivery
• Processes returns and credits from the customers, both external and internal
• Coordinate with the AR group to resolve any past due invoices
• Enter and maintain data into Component Tracking System and generate various reports as needed
• Assists purchaser in locating and sourcing parts from outside vendors when required
• Be available to provide on-call after-hours duties, about once every four to six weeks
• Daily contact with Planning, Purchasing, and Maintenance departments from each mine site
• Provide strong customer support and build positive relationships to enhance business opportunities with both internal and external customers including travel to customer sites
• Other Duties as assigned

Qualifications

• 1 3 years of Customer Service experience
• High School Diploma Graduate
• Journeyman Parts tickets would be an asset
• Candidate must have exceptional customer service skills and some background or experience in parts would be considered an asset
• Strong communication skills are a must have with the ability to interact with both internal and external customers
• Candidate must be self-motivated, detailed orientated and have a high level of accuracy, as they will be responsible for updating and maintaining various systems
• Strong organizational skills with the ability to multitask and meet tight deadlines would benefit the successful candidate
• Solid analytical, critical thinking skills and problem-solving skills
• Knowledge of SAP, Microsoft Office, and Outlook
• Ability to work in a fast-paced environment
• Up to 10% travel or as required

Komatsu (Joy Global - Canada) is an organization committed to diversity and inclusion to drive our business results and create a better future every day for our diverse employees, global consumers, partners, and communities.

We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, age, national or ethnic origin, marital status, family status, disability, genetic characteristics, and a conviction for which a pardon has been granted.

Accommodations during the application process are available upon request. While we appreciate all applicant submissions, only those considered to be most qualified will be contacted for further assessment.