Job Description
OverviewThe Database and Donor Care Coordinator role is a permanent full-time hybrid position located in Mississauga, Ontario.
Reporting to the Director of Operations and Donor Care, the Database and Donor Care Coordinator will help with the administration of our donor databases, ensuring optimal data integrity for Blackbaud Raiser’s Edge NXT and Luminate Online.
This role involves preparing data for reports and direct mail / email campaigns, generating monthly reports, acknowledging and receipting donors, and assisting with some data entry.
The role also involves finance collaboration through monthly reconciliation of banking with the finance department. Key ResponsibilitiesReceipting and Donor Care
- Assists with creation of annual tax receipt data selections.
- Produces customized Major Donor receipting.
- Produces acknowledgement communications and monthly receipts for ERDO donors.
- Examines and re-issues annual tax receipts that are returned or disputed.
- Coordinates internal / external resources for electronic and print tax receipts.
- Assists in processing of donations during busy times. Financial Reporting
- Production of month-end financial reports and reconciliations for Finance.
- Responsible for the preparation of the revenue / receipting information for the annual audit.
- Responsible for the completion of ERDO’s annual T3010 tax return as it relates to donations receivedduring the year and the reporting thereof.
Liaising closely with Finance to complete the required reporting.
- Assists with monthly Work Fund process which produces financial and child status reports for 40 sponsorship programs. Assisting with Database Management
- Maintains the Raisers Edge NXT (RE NXT) and Luminate Online environment to ensure data integrity and reporting accuracy.
Maintains all codes, table values and field definitions, duplicate records, including importing and exporting data files as required.
- Develops and ensures adherence to a naming and / or query folder structure.
- Creates and records new processes, ensuring accurate documentation reflects database configurations.
- Maintains database performance by troubleshooting problems for all ERDO staff.
- Ensures that data is maintained in accordance with security and privacy compliance standards, as well as CRA guidelines.
- Assists in training staff and volunteers on database use, data entry standards, and security practices.
- Works closely with the resource development team to support fundraising campaigns and initiatives through segmented data for email campaigns and mailings.
- Assists with report management for the team, encompasses the creation of reports to support the requirements of staff, developing queries to support the changing needs of RE NXT users and management, suggesting dashboards based on user needs.
- Prepares for database upgrades by studying system and requirements and collaborating with management with significant feedback and technical understanding.
- Supports user access and permissions to ensure appropriate levels of data access.
Required Skills
- Strong communication skills (written and oral)
- Financial management and customer service skills
- Prior experience producing month-end reporting
- Knowledge of PIPEDA and CRA requirements
- Demonstrated computer skills and aptitude; fully conversant with Microsoft programs (Word, Excel, PowerPoint, Publisher, Teams), cloud-based file sharing & video-conferencing systems
- Ability to make quality decisions within the scope of authority
- Strong time management skills, ability to take initiative, work quickly and accurately, and help to develop improvements in work processes
- Experience working effectively in a team environment
- Punctual, organized and known to solve problems
- Will maintain strict confidentiality regarding ERDO business
- Familiarity with relief and development activities and principles of social justice
- Commitment to the Mission, Vision, and Core Values of ERDO
Education Required
Post-secondary / University degree
Experience Required
3 or more years experience in a similar role using Raiser’s Edge or comparable CRM Attached Documents database-and-donor-care-coordinator-august-2024
Go Back
Database and Donor Care Coordinator
Reporting to the Director of Operations and Donor Care, the Database and Donor Care Coordinator will help with the administration of our donor databases, ensuring optimal data integrity for Blackbaud Raiser’s Edge NXT and Luminate Online. Strong communication skills (written and oral)• Financial man...
Care Coordinator - Bilingual (FRENCH)
We partner with patients and caregivers, primary care providers, hospitals, long-term care and retirement homes, service providers and Ontario Health Teams, to deliver responsive, accessible, integrated, patient-centred care. Whether you work in our office, in the community, or a health care facilit...
Veterinary Receptionist, Client Care Coordinator, 404 Veterinary Emergency and Referral Hospital
Join our team and you will make a huge difference in the lives of pets and their families! With an extensive network of hospitals across Canada, each location offers a diverse experience, a local community feel, and a caring culture of wellness and appreciation you can thrive in!. In this role you w...
Care Coordinator - FUTURE VACANCIES
We partner with patients and caregivers, primary care providers, hospitals, long-term care and retirement homes, service providers and Ontario Health Teams, to deliver responsive, accessible, integrated, patient-centred care. Whether you work in our office, in the community, or a health care facilit...
Counsellor Therapist 2 (Care Coordinator) - Bilingual - INTREPID Lab
The Care Coordinator will consult and collaborate with an interprofessional Virtual Care Team (VCT) on a weekly basis and help participants navigate to appropriate care providers and/or resources as needed. Reporting to the Manager, and working closely with an interdisciplinary treatment team and pr...
Care Coordinator - Hospital - (Future Vacancies)
We partner with patients and caregivers, primary care providers, hospitals, long-term care and retirement homes, service providers and Ontario Health Teams, to deliver responsive, accessible, integrated, patient-centred care. Whether you work in our office, in the community, or a health care facilit...
Administrative Coordinator - Research Training Centre & KL Care
Coordination of team meetings and minutesFacilitation of metrics tracking and reporting in collaboration with the Finance teamProvides administrative support to the Director, Research, Innovation, and Translation including meeting organization and set-up, RRI tour organization, and liaising with int...
Care Coordinator - Bilingual
We partner with patients and caregivers, primary care providers, hospitals, long-term care and retirement homes, service providers and Ontario Health Teams, to deliver responsive, accessible, integrated, patient-centred care. Whether you work in our office, in the community, or a health care facilit...
Care Coordinator (CHILDREN'S HEALTH SERVICES)
We partner with patients and caregivers, primary care providers, hospitals, long-term care and retirement homes, service providers and Ontario Health Teams, to deliver responsive, accessible, integrated, patient-centred care. Clinical expertise providing patient and family-centred care, including cr...
Care Coordinator
We partner with patients and caregivers, primary care providers, hospitals, long-term care and retirement homes, service providers and Ontario Health Teams, to deliver responsive, accessible, integrated, patient-centred care. Whether you work in our office, in the community, or a health care facilit...