Job Description
Level 3
Years of experience 3 to 5 years
You will be working as part of a global team that is responsible for managing the server and storage provisioning processes within a top-tier Global Investment Bank.
The team supervises and improves the work of the global technical team with an engagement of internal customers, vendors, as well as colleagues in the global integration, engineering and operations teams.
Besides maintaining the provisioning service, the team is also involved in technical consultancy, capacity management, tool development and deployment projects.
Key responsibilities of the position include : -
- Process client demand through our internal ticketing system
- Prioritizing urgent tasks as needed
- Managing remote deployment teams to ensure requests are completed within service level agreements
- Managing communication to internal customers
- Managing vendor relationship with hardware suppliers
- Cooperating with global operations, engineering and integration teams
- Improving server provisioning processes
Technical skills required for this position : -
- Microsoft office (excel, word)
- Linux / Unix / Windows solid level experience
- Technical consultancy skills to be able to explain complex technical solutions to customers
- Basic understanding of computer hardware technology solutions
- Basic understanding of network technologies and solutions
Soft Skills Required : -
- Strong interpersonal, verbal and written communication skills
- Ability to establish and maintain relationships across various IT organizations
- Strong sense of personal responsibility and integrity
- Ability to multi-task in a highly dynamic environment
- Good problem-solving skills, Proactive, self-motivated
- Flexible and innovative
- Ownership
Skills desired : -
- Intermediate understanding of server, storage and network technologies
- Basic knowledge of ServiceNow tool
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