Claims Adjuster II, Casualty

JOB DESCRIPTION

Our employees are at the heart of what we do best : helping people, businesses and society prosper in good times and be resilient in bad times.

When you join our team, you’re bringing this purpose to life alongside a passionate community of experts.

Feel empowered to learn and grow while being valued for who you are here, diversity is a strength. You have our commitment to support you in reaching your goals with tools, opportunities, and flexibility.

It’s our employee promise.

Our hybrid work model provides the balance between working from home and enjoying meaningful in-person interactions.

Read on to see how you can shape the future, win as a team, and grow with us.

About the role

We’re looking for a Claims Adjuster II, Casualty , to join our growing team!

As a Non-Auto Claims Adjuster, Casualty handling claims for our Casualty team, you will be responsible for investigating and settling insurance claims to ensure a prompt and fair settlement.

You will provide quality service and ensure prompt and equitable settlement of claims in line with corporate policies and standards.

Your natural ability to negotiate, influence, prioritize, be proactive and think creatively on your feet will help you thrive in our collaborative and energetic culture.

These opportunities can be based in any of the following Ontario Intact offices : Toronto ( University Ave) / Mississauga / Ajax / Richmond Hill, London or Ottawa.

What you'll do here :

• Analyze and interpret insurance policy wording to determine coverage and assess entitlements which are fair and equitable.
• Communicate in a timely and respectful manner with the customer, claimants, lawyers and insurers to settle claims and report findings and settlements.
• Conduct investigations and identify additional information such as independent medical examinations, customers medical or employment history required to clarify and / or justify a claim.
• Collect reports and statements to determine liability and coverage.
• Ensure all cases are clearly documented and meet any or all legislative requirements.
• Assist junior staff with day-to-day issues, escalating more serious issues to senior adjusters, specialists, consultants or management staff.

What you bring to the table :

• University degree or any combination of training and experience deemed relevant for the role
• 2+ years of experience in handling Casualty claims
• Can handle or oversee moderate to complex claims.
• Can communicate and negotiate effectively.
• Excellent customer service skills.
• Strong analytical and decision-making skills.
• Excellent time management skills.
• Bilingualism (English / French) is considered an asset

This role is eligible for employee referral bonus. #myReferrals

LI-Hybrid

LI-MS1

What we offer

Working here means you'll be empowered to be and do your best every day. Here is some of what you can expect as a permanent member of our team :

A financial rewards program that recognizes your success

An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased

An extensive flex pension and benefits package, with access to virtual healthcare

Flexible work arrangements

Possibility to purchase up to 5 extra days off per year

An annual wellness account that promotes an active and healthy lifestyle

Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues

A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs

Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities

Inspiring leaders and colleagues who will lift you up and help you grow

A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.