Intern - Member Services, Operations & Risk (Fall 2024 - 12 months)

The deadline to apply for this role is :

Until 11 : 59 PM of July 1, 2024

The Opportunity

September 2024 - August 2025

As an Intern on the Operations team within Member Services, you will utilize your strong communication and business skills to collaborate with team members, look for opportunities to improve efficiency across the Division and work with a variety of technologies and data.

You will gain broad exposure to working in a multi-departmental environment. This role will require you to liaise with business partners in various departments while working on a small team focused on solving challenging strategic problems and guiding impactful decisions.

Working alongside your teammates, you will help drive the team’s role as a center of expertise in the management and coordination of work and resource forecasting.

Who you’ll work with

In this role, you will have ample opportunity to develop business, technical and analytical skills, and work with a core group of teammates, business partners and stakeholders across Member Services.

The Operations team has a strong partnership with our Contact Centre and works closely with them on forecasting demand, performance analysis and resource allocation.

In addition, Operations is responsible for Capacity Planning for the entire Division, which will enable you to interact with a broad spectrum of people and roles.

What you’ll do

Your responsibilities could include :

Support performance management (run reports, compile results, communicate to internal stakeholders)

Assist workforce management in the Contact centre (scheduling, administration & communication)

Facilitate service delivery to plan members (plan administration, communication, internal work distribution)

Work cross functionally as part of larger project teams to deliver against corporate scorecard initiatives

Communicate with internal stakeholders

Create / maintaindocuments

Use a variety of tools & technology

What you’ll need

Organizational & administrative skills

Analytical and problem-solving skills and ability to distil insights, assess opportunities

Effective communication skills

Strong team player who is also able to work independently and self-manage

Comfortable with the use of new tools and technology

Proficiency with Microsoft Office Suite

Open to working cross functionally and with individuals at all levels of the organization

Interest in Lean methodology, continuous improvement, growth mindset

LI-SS, #LI-Hybrid

What we’re offering

Numerous opportunities for professional growth and development, including lunch and learns

Student led team building events on a monthly basis

Employee discount programs including Edvantage and Perkopolis

At Ontario Teachers', diversity is one of our core strengths. We take pride in ensuring that the people we hire and the culture we create, reflect and embrace diversity of thought, background and experience.

Through our Diversity, Equity and Inclusion strategy and our Employee Resource Groups (ERGs), we celebrate diversity and foster inclusion through events for colleagues to connect for professional development, networking & mentoring.

We are building an inclusive and equitable workplace where our talent is respected, accepted and empowered to be themselves.

To learn more about our commitment to Diversity, Equity and Inclusion, check out Life at Teachers'.

How to apply

Are you ready to pursue new challenges and take your career to the next level? Apply today! The following documents are required to be uploaded with your application :

Resume

Copy of your transcripts

You will also be invited to complete a pre-recorded digital interview as part of your application.

We thank you for applying, however, only those selected for a personal interview will be contacted. Note that candidates must be legally entitled to work in the country where this role is located.

Accommodations are available upon request ([email protected]) for candidates with a disability taking part in the recruitment process and once hired.

The privacy of your personal information is important to us. Please visit our Privacy Centre to learn how we handle your personal information.

Functional Areas : Administration

Administration

Requisition ID : 5845

5845