Remote Customer Service Representative

Job description

Must be located in Ontario

Aspire Lifestyles- Remote Customer Service Representative

Do you have a passion for customer service and want to build a career with a company that values work-life-balance, promotes from within, and has a management team that is open to your ideas?

Then we want you to join our extraordinary team!

Aspire Lifestyles provides an opportunity to have the stability and support of a worldwide industry leading company with the additional ease of working from your home.

REMOTE - Work From Home Opportunity

Full-time (up to 40 hrs a week), 8-hour shifts, Permanent

Benefits (after 30 days of employment) :

Dental care

Extended health care

Vision care

RSP with company match

Paid time off

Career advancement opportunities

$20.00 / hr with the potential to earn a monthly bonus!

• We offer a $2.00 / hr shift differential for all hours worked after 7pm ET
• MUST be able to work Full Time.
• MUST be able to work Afternoons and Weekends.
• No sales required.

We are currently looking for talent to be available for full time variable schedules including afternoons, evenings and weekends as required.

Aspire Lifestyles is a global leader and concierge industry pioneer with nearly 30 years of experience that offers a unique opportunity to make memories for our customers every day.

As a member of our team, you will provide white glove customer service to our high-profile clientele through the fulfillment of

requests which include but are not limited to dining reservations, ticket purchases, and flower requests.

Here’s what you bring to the team :

• The passion to always put the Card Member’s experience at the forefront of everything you do while maintaining a positive and professional attitude.
• Must be internet savvy and proficient in navigating multiple systems simultaneously.
• Able to work in a fast paced, structured call center environment servicing customers through inbound and outbound virtual channels (phone, chat, and email).
• Strong ability to communicate and write in a polished, educated, and professional manner.

Please note that successful candidates must meet the following criteria in order to Work from Home :

• Must provide a private at-home office space, with a lockable door, free of distraction.
• Must procure, set up, and maintain high speed internet access with a minimum speed of 25 mbps download / 5 mbps upload.
• Internet connection must be direct from modem / router to equipment via hard wired ethernet cord capable of continuously supporting excellent call quality and high-speed response rate.

Cannot use Wi-Fi or Wi-Fi Pods)

Satellite users are prohibited and cannot be used due to the impact on call quality and the stability of service.

Qualifications :

• High school diploma or equivalent is required.
• Must be able to pass a pre-employment background screening.
• 2 years of customer service experience required.
• 1 year of Call Center experience required.
• Prior experience in the Hospitality or Travel industries preferred.

Aspire Lifestyles is committed to ensuring accessibility for all persons with a disability and to providing excellence in serving all customers including people with disabilities.

Accommodations are available on request for candidates taking part in all aspects of the selection process.