Appointment Coordinator - Destination Toyota Burnaby

Recognized as the 2019 and 2022 Canadian Automotive Dealers Association (CADA) Laureate Award Winner for Business Innovation and one of Canada’s Best Employers for Recent Graduates for 2022, Destination Toyota Burnaby is looking for a Service Greeter / Porter who is looking to take the next step within their career!

What we can provide you :

• Competitive and above the market compensation rates!
• Full group health benefits program : extended dental & health, vision care, massage therapy, etc.
• Comprehensive training and professional development program.
• An environment that is friendly, respectful, collaborative and ultimately supports your success.
• Career advancement opportunities!

What you’ll be doing :

• Receive inbound calls for appointment bookings, product requests or information, following up as necessary to ensure the highest level of customer satisfaction.
• Perform outbound calls to schedule service appointments for customers.
• Recommend services and repairs based on Toyota Canada’s maintenance schedule and documented vehicle history.
• Marketing outstanding campaigns, promotions, and / or other services to customers.
• Confirm and update customer information within Destination and Toyota Canada databases.
• Contacting customers at specific time intervals to notify of upcoming appointments.
• Booking appointments to ensure a balance of shop utilization and customer preferences.
• Record necessary customer feedback, concerns, or complaints and forward to management as required. Follow up as necessary to ensure a prompt resolution.
• Perform other duties as assigned.

What you bring to the table :

• Always brightly beaming positivity and smiling!
• Previous experience in a call center, or similar, environment.
• Previous experience in a Dealership setting considered an asset.
• Prior or similar customer service experience may also be considered.
• Extremely high level of customer services skills.
• Strong computer skills (including MS Office suite); experience with CDK and X-Time is an asset.
• Excellent verbal, written communication and interpersonal skills.
• Proficiency speaking a 2nd language is considered an asset.
• Someone who is very self-motivated, independent and a team player with a sense of urgency and attention to detail.
• Exceptional organizational skills and ability to multitask, prioritize and adapt in a fast-paced environment.

If this sounds like you submit your resume to our human resources team today.

Destination Auto Group is an equal opportunity employer.