A Guelph based electrical contractor is currently looking to add a dedicated electrical Service Manager to their team! This department has 15 service trucks on the road currently and requires someone that has proven experience managing at this level.
Your primary responsibility will be to maintain and improve operational performance of this service division with the support of the team.
What’s in it for you?
- Salary of $130K - $140K to start
- Structured Bonus additional
- Truck provided with gas card
- RRSP Plan
- Benefits
- Remote working options
Requirements :
- Trade Experience / Licensed Electrician (current to previous)
- Works with clients as needed and has strong client services skills
- Collaborates with colleagues and has strong interpersonal and communication skills
- Five years experience of managing ten or more electricians and service technicians in a commercial electrical service & maintenance environment
- Excellent written and oral communication skills; working knowledge of word-processing and integrated software applications;
organizational skills and ability to perform detail-oriented work are required
- Demonstrates project management and problem-solving skills
- Applicant must be familiar with a variety of the electrical field's concepts, practices, best practice, and procedures including the technical ability to understand and interpret Electrical Codes, Life Safety Codes, Building Codes and Lighting Systems where applicable.
- Experience and knowledge of electrical applications, permits, electrical maintenance goals, Facility Maintenance Application & PM standards.
Essential Responsibilities :
- Manage the administrative and customer service functions of the Service Department
- Maintain open and positive communication (both in verbal and written form) with employees, departments, customers and vendors
- Maintain appropriate staffing level and workload distribution to meet customer and business needs
- Reviews and files all daily project reports.
- Investigates and resolves any client complaints.
- Ensure compliance with company policies and recommend policy changes as needed
- Responsible for the efficient operation of the Service Department and expense control
- Proactive and reactive management of all service personnel including hiring, training, motivation, career development, reviews and safety
- Perform annual reviews and development planning for service personnel
- Analyze service productivity and recommend changes to improve customer service and profitability
- Maintain high quality service delivery in an efficient, productive and profitable manner
- Oversee warehouse, inventory and vehicle management
- Maintain ongoing maintenance schedules for service accounts
- Organize, coordinate and schedule all scheduled maintenance, replacement and Customer service work order
- Assist or assign assistance for technician on accounts to ensure work quality
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