Group Bilingual Customer Service Representative

Empire Life
Any Canadian Location, CA
23 $-27 $ / heure (estimé)
Temps plein

Group Bilingual Customer Service Representative

Location : Remote - Anywhere in Canada

Empire life is looking to hire a Group Bilingual Customer Service Representative to join our Group Operations team!

Why pursue this opportunity

Our mission - make insurance, investments and benefits simple, fast and easy for our customers.

Play an integral role - this is an opportunity that allows for you to grow your skills, while directly contributing to the business unit you are a part of.

Deliver excellence - provide a personal, accurate, professional, and courteous service and resolution to our customers.

What you’ll be working on

Delivering service excellence by providing personal, accurate, professional, courteous resolution of inquiries from : Members, Plan Administrators, Advisors, Providers and Healthcare providers;

Utilizing internal processes to creatively provide solutions and resolution and minimize escalations

Responsible for maintaining positive and the highest quality customer interactions

Reviewing insurance policies and ensuring service inquiries are answered empathically and within policy boundaries

Responsible for meeting and or exceeding individual performance targets as they relate to the business units’ customer service targets

Providing immediate and ongoing support for all digital platforms

Claim processing customer experience, one call resolution

Ownership of client interaction from beginning to the end

Apply training for different processes, products, initiatives

Documenting exceptions and escalations with details to ensure that internal stakeholders are aware of circumstances

Please note : Due to the nature of this position, you will be required to work shifts outside of business hours which may vary weekly.

What we’re looking for you to have

Bilingualism in French / English

Highly coachable attitude and working well within a team environment

Ability to research, investigate, analyze and present information clearly to a variety of audiences

Ability to prioritize and balance multiple tasks

Clear writing, listening and verbal communication skills

Attention to detail / accuracy

Well-developed analytical and problem resolution skills

Active listening and empathy skill

Ability to navigate multiple screens and programs at the same time

Previous experience working with customers or under pressure

Experience in a team setting either career or personal

College or University education

If you are applying for a position which is open to applicants across Canada, unless otherwise indicated in the position, language proficiency in English is required for communicating with customers, advisors, or employees across Canada.

Beyond the salary

For regular full-time positions, Empire Life offers a comprehensive total rewards package that includes :

Competitive salaries with annual pay increases

Annual bonus program, which recognizes both strong company performance and individual contributions

Competitive uncapped commission for sales positions

A comprehensive employer-funded benefits package that includes life insurance, disability, health and dental and a generous health account

Flexible work arrangements and an annual allotment of personal health days.

Four weeks annual vacation from hire date

A defined contribution pension plan with generous employer matching

Top up programs for parental leave and compassionate leave

Employer-sponsored wellness and recognition programs

A cash employee referral program

Il y a plus de 30 jours
Emplois reliés
ABZAC GROUPS
Canada

Resolving customer inquiries and requests and ensuring strong customer satisfaction. You have at least 1 year experience within a Admin Assistant or Customer Service role, ideally within the Industrial industry. Abzac gives itself means of being geographically close to its customers and the markets ...

TEEMA Group
Phoenix, AZ, CA

As a Customer Service Representative, you will be the first point of contact for customers seeking assistance with tax compliance, delinquency issues, and general inquiries. They are committed to delivering exceptional service to their customers and providing meaningful support to their team members...

BMO
Canada, Canada

Supports customer requests for banking services, including handling transactions and supporting customers who walk into the branch. Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the be...

Empire Life
, Any Canadian Location, CA

Customer Service Representative - Recent Graduate. Empire Life is looking to hire Recent Graduates to join our team as a Customer Service Representative!. Deliver excellence - provide a personal, accurate, professional, and courteous service and resolution to our customers. Processing applications a...

HGS
Remote, Canada

You’ll field customer billing inquiries, identify the unique needs of each customer, address concerns, take payments and exercise emotional intelligence to improve the overall customer experience!So, what does a day in life of a Customer Care Representative look like?• Communicate with customers thr...

Air Canada
Canada

As a Customer Sales and Service Agent, you will provide exceptional customer service by answering every call promptly, courteously, and professionally. Bilingual Customer Sales and Service Agent - Call Centre. Bilingual Customer Sales and Service Agent - Call Centre. Right now, Air Canada is looking...

BMO
Canada, Canada

Supports customer requests for banking services, including handling transactions and supporting customers who walk into the branch. Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the be...

Coast Capital Savings
Canada, Canada

While this job is posted as a Customer Service Representative, internally, we title it a Member Service Representative, always putting members at the centre of everything we do. To be successful as a Member Service Representative in a Coast Capital branch, you must be positive, team-oriented individ...

SIX Payment Services
Canada

Bilingual Customer Care Specialist - ISV. Bilingual Customer Care Specialist - ISV. As a Bilingual Customer Care specialist, every day there is a wide variety of questions presented to you. Each Customer Care Specialist will work with the Customer Care Manager to identify one long-term project that ...

BMO
Canada, Canada

Supports customer requests for banking services, including handling transactions and supporting customers who walk into the branch. Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the be...