Senior Technical Analyst - 6 month contract

Job Summary

Messaging Technologies is responsible for providing software support for the suite of IBM MQ and IBM Integration Bus (IIB) products globally across all RBC platforms.

IBM MQ is a middleware product from IBM that runs on multiple platforms and enables applications to send messages to and receive messages from other applications.

IIB allows business information to flow between disparate applications across multiple hardware and software platforms. IBM and IIB maintenance and support responsibilities include the evaluation, installation, removal, upgrade, setup, configuration, and troubleshooting of the various versions of IBM MQ and IBM Integration Bus across the enterprise.

This position will be supporting these products specifically on the ZoS and IBMi platforms.

Job Description

Messaging Technologies is responsible for providing software support for the suite of IBM MQ and IBM Integration Bus (IIB) products globally across all RBC platforms.

IBM MQ is a middleware product from IBM that runs on multiple platforms and enables applications to send messages to and receive messages from other applications.

IIB allows business information to flow between disparate applications across multiple hardware and software platforms. IBM and IIB maintenance and support responsibilities include the evaluation, installation, removal, upgrade, setup, configuration, and troubleshooting of the various versions of IBM MQ and IBM Integration Bus across the enterprise.

This position will be supporting these products specifically on the ZoS and IBMi platforms.

What will you do?

• Assisting in the building and maintenance of Messaging technologies on both the z / OS and IBMi platforms
• Providing testing, reporting, documentation, and other services, as required
• Ensuring proper monitoring and alerting is in place for problem avoidance
• Determining and recommending performance improvements
• Provide L2 / L3 support of Messaging technologies, including support to user community
• Primary liaison between the vendor (IBM) and RBC for the Messaging technology products
• Maintain a very good understanding of supported technology as well as interfacing technology supported by other areas of RBC
• Effectively communicate complex technology subject matter and potential usage possibilities to senior management, peers and application development teams in RBC
• Ensure that instances of Messaging technology software is at an optimal release level and being involved, as required, to coordinate / perform upgrades

What you need to succeed- Must have's

• Professional with a minimum of 7 years' experience in I.T. support role
• Post-secondary diploma, degree or equivalent
• Experience with either z / OS or IBMi systems
• Experience with administering / troubleshooting IBM MQ or IIB
• Experience with either using IBM MQ API or creating IIB flows
• Ability to resolve any minor conflicts / issues and escalate to others as appropriate

Nice to Have's :

• z / OS system and tools (including JCL, JES, DFSMS, IMS, CICS, DB2, SMP / E, etc.) experience
• Knowledge of transport protocols (TCP / IP, FTP, etc.)
• TSO / ISPF knowledge, including commands, utilities, programming, etc.
• IBMi system and tools experience(Cart Tool, Zabbix, Robot Monitoring)

What's in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper.

We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation.
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• A world-class training program in financial services

LI-HYBRID

LI-POST

Job Skills

Business Continuity Disaster Recovery, Customer Service, Decision Making, Group Problem Solving, Hardware Infrastructure, Interpersonal Relationships, IT Systems Management, Long Term Planning, Service Request Management