Ref ID : 05050-0012410276
Classification : Customer Experience Specialist
Compensation : $42000.00 to $50000.00 yearly
We have an exciting opportunity for a driven Customer Experience Specialist! If you are a customer service professional who is passionate about providing exceptional customer service and helping elevate customer experiences, then we have a position for you.
This position is responsible for understanding the needs, motivations, and emotions of customers, then applying this knowledge to strengthen customers' experiences across the organization.
Your responsibilities
- Use collected information to identify gaps and recommend strategies to strengthen customer experience metrics
- Track and analyze customer feedback and satisfaction using various forms of communication including phone calls and email correspondence
- Work closely with internal stakeholders sales, marketing, and account management teams to help with enhancing customers' experiences
- Design marketing and engagement strategies for new products or services
- Work in a high-volume, fast-paced, strategic environment
Job Requirements :
- Candidates who possess strong interpersonal, customer service, and communications skills, including strong listening capabilities
- Strong business writing skills, including the use of email correspondence
- Previous experience of working in a dealership, or in the automotive / leasing industry a strong asset
- Collaboration with others is essential, as well as strong project management and problem-solving expertise
- Great computer skills including knowledge and experience with customer relationship management software (CRM)
- Ability to interpret and analyze data to enhance the customer experience
If you meet the experience expectations and have immediate availability we want to hear from you!
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies.
We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training.
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Questions? Call your local office at 1.888.490.4154. All applicants applying for Canadian job openings must be authorized to work in Canada.
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