Remote Support Specialist - Markham, ON

At Trane Technologies

and through our businesses including Trane

and Thermo King

we create innovative climate solutions for buildings, homes, and transportation that challenge what’s possible for a sustainable world.

We're a team that dares to look at the world's challenges and see impactful possibilities. We believe in a better future when we uplift others and enable our people to thrive at work and at home. We boldly go.

Trane Technologies is hiring Digital Services Technicians (Automation / Control) to join our team. In this role, you will be responsible for commissioning, diagnosing, and repairing air conditioning and / or chiller systems.

Primary Duties and Responsibilities :

A Remote Support Specialist (RSS) is a unique position dedicated to supporting Trane Digital Services and Connected Mechanical customers.

The RSS will utilize Trane Connect and Command Center to enable / map / tune equipment analytics, view remote diagnostics, perform remote Digital Inspections, and capture follow-up items / details in the Trane Connect platform.

Duties include, but are not limited to, responding to on-demand call, monitoring critical building metrics, checking systems for operational integrity, and making small-scale adjustments to a building system program.

The Remote Support Specialist is part of the Digital Services Team and works in collaboration with all other team members as well as customers.

Exceptional written and verbal communication skills are critical to the success of the RSS role.

Work Arrangement : Due to the nature of this role, this position has been designated as a Hybrid work schedule with work performed onsite 3 days each week.

Required Qualifications :

• Technical diploma in the field of building mechanics, refrigeration, or industrial automation, and a minimum of five years of experience in a similar position, or an equivalent combination of work and education.
• Strong communication skills.
• Mathematical aptitude.
• Reasoning ability.

Physical Efforts :

The physical efforts described below represent the efforts required when performing tasks related to the position. Reasonable accommodations may be provided to individuals with disabilities who are unable to perform the primary tasks.

The position holder must frequently stand and walk, use hands to feel and manipulate, speak, and listen. They may occasionally walk, reach, bend, kneel, squat, or crawl.

They may also occasionally sit. They regularly lift and move objects weighing up to 10 pounds, frequently lift objects weighing up to 40 pounds, and occasionally lift objects weighing over 40 pounds.

This position requires the ability to see up close, far away, and around oneself, distinguish depth and colors, and focus.

Work Environment :

The work environment characteristics described below represent those encountered by employees when performing tasks related to their position.

Reasonable accommodations may be provided to individuals with disabilities who are unable to perform the primary tasks.

This position requires working outdoors, in mechanical rooms, and potentially in extreme conditions and temperatures. During the course of duties, the employee is often exposed to moving mechanical parts, heavy equipment, precarious and elevated locations, wet conditions, airborne vapors and particles, vibrations, and risks of electrical shocks (high voltages).

They may occasionally be exposed to toxic or caustic chemicals. The noise level in the work environment is typically high.

We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.