Customer Account Manager

What your team does :

Our Account Management team is accountable for a large and diverse account base in terms of legal coverage : different law types (criminal, corporate, family for example), different customer types (lawyers, paralegals, office staff etc.

varied firms sizes and a varied workload. The team works to quickly connect with a customer on delivering value, and enable the relationship to guide the customer to first value, further value or away from churn.

Accounts managers also take on any incoming refund requests and some accounts who may be looking to cancel.

What youll work on :

• Directly impacting important KPIs such as proactive churn prevention, adoption, expansion, customer retention, plus various project deliverables;
• Proactively calling outbound to Clio customers to ensure they are receiving value from Clio;
• Re-engaging customers with Clio usage through your understanding of the product, customer personas and the value available to our customers;
• Identifying, acting upon, and driving revenue opportunities; providing analysis on conversion success;
• Reaching out to promoters for the brand, referrals, revenue and possible advocacy opportunities;

Managing and retaining incoming lifecycle opportunities

Sharing feedback with the Product organization to ensure we are building with customer front of mind;

Work on and lead (where appropriate) customer driven projects.

What you bring :

2+ Customer Success / Service / Support experience

2+ years in an account manager or similar function

Sales experience

Experience working in or closely with Sales organizations

SaaS experience

Serious bonus points if you have :

Salesforce experience

What you will find here :

Compensation is one of the main components of Clios Total Rewards Program. We have developed a series of programs and processes to ensure we are creating fair and competitive pay practices that form the foundation of our human and high-performing culture.

Some highlights of our Total Rewards program include :

Competitive, equitable salary with top-tier health benefits, dental, and vision insurance

Hybrid work environment, with expectation for local Clions (Vancouver, Calgary, Toronto, and Dublin) to be in office min.

once per week on our Anchor Day.

Flexible time off policy, with an encouraged 20 days off per year.

$2000 annual counseling benefit

RRSP matching and RESP contribution

Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years

The full salary range* for this role is $65,000 to $76,500 to $88,000 CAD..

We aim to hire all candidates between the minimum and the midpoint of the full salary range. We reserve the midpoint to the maximum of the salary band for internal employees who demonstrate sustained high performance and impact at Clio.

The final offer amount for this role will be dependent on individual experience and skillset of the candidate. Please note there are a separate set of salary bands for other regions based on local currency.