Job Description
Job Description
Responsibilities :
To perform technical support in two different ways at our office providing telephone / remote tech support and test bench work and in person at customer locations around the GTA.
Primarily work (90%+) will be done from our office in Vaughan, Ontario. We are an essential service as defined by Ontario Government (Information Technology).
- To keep track of support requests and their status
- To efficiently prioritize technical support requests based on the issues presented with the assistance of Senior IT staff.
- To meet with the Senior IT Staff on a daily basis (or as required) to discuss issues and challenges.
- To promptly assist customers as first contact with minor computer or telephone problems. E.g. Log-In Problems, E-Mail Connectivity, Connecting Smartphones to customer systems, password changes, setup 2FA, etc.
- Ability to communicate to customers in an effective manner.
- Ability to train users on computer technology
- Provide assistance to Senior IT Staff for execution of large projects (server installs, phone system installs, enterprise software upgrades, etc).
- Perform routine remote checkups of customer’s systems to ensure healthy environment (e.g. Windows Updates, Backup, Virus Scanning)
Skills and Requirements :
- Candidate must have a good working knowledge of a Microsoft Network environment. Microsoft software used is as follows :
- Desktop OS : Windows 10 / Windows 11
- Server OS : Windows Server 2022 & 2019
- Office Suite : Microsoft Office 365 / 2021 (Word, Excel, PowerPoint, Outlook)
- E-Mail : Office 365 Admin / Exchange
- Microsoft Certifications and A+ or related work experience (optional but helpful)
- Must have reliable car and G / G2 license to be able to visit customers. Potential to accommodate an applicant without a car at the lower end of the salary scale.
Other Information :
Background or interest in VoIP technologies, 3CX Phone System, Telephone PBX Systems, MS Active Directory, Programming are also helpful assets.
Company Description
Our company was founded in 1997. We serve customers in the public and private sector, from small offices to large multi-site international corporations.
We are Canada’s largest 3CX Phone System vendor.
Company Description
Our company was founded in 1997. We serve customers in the public and private sector, from small offices to large multi-site international corporations.
We are Canada’s largest 3CX Phone System vendor.
Computer Systems & VoIP Technician
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