Job Description
As a Customer Experience Specialist, you will :
- Assist customers by answering questions (in French and English) and providing information about Silk & Snow products.
- Provide exceptional customer service virtually through phone, email, and live chat. Always strive to ensure that the most customers possible are helped by balancing the most efficient handling time with friendly and approachable customer service
- Help respond to post-sale customer inquiries, follow up on customer questions related to orders or deliveries, and successfully solve problems through proactive follow-up on issues and effective de-escalation strategies
- Maintain an open line of communication with the Customer Experience team ensuring that all key issues are addressed in a timely fashion
- Liaise and follow up with our courier and warehouse partners daily to track orders and ensure the delivery of orders is as smooth as possible for our customers
- Communicate and manage relationships with various suppliers and vendors
About You :
- You are coachable, flexible, and self-motivated
- You are a good multitasker and thrive in a fast-paced environment with a high volume of calls and emails
- Must be available on a full-time basis from Sundays-Thursdays or an as-needed basis, with an understanding of certain shifts until 9 : 00 pm EST
- You are willing to be adaptive and reorient priorities as new information is presented or developments occur
- You are highly focused on providing exceptional service to our customers
- You are detail-oriented, meticulous, and analytical
- You possess a positive attitude, enjoy solving problems, and are eager to take on new and challenging tasks
- You are a team player who thrives in a collaborative environment but you also possess critical thinking to allow you to make decisions on your own when required to do so
- You are skilled at working with all types of customer personalities, understanding customer needs
Qualifications and experience we like to see :
- Highly effective communication skills both written and spoken (ability to communicate in French is mandatory)
- Experience in customer service roles or retail sales
- Proficiency in browser-based and mobile-based applications
- Must be able to work remotely with a steady internet connection
- Must be available to work weekends
You don’t meet every single qualification and requirement? At Silk & Snow, we're all about creating a diverse and welcoming workplace.
So, if you're enthusiastic about this job but don't meet every requirement exactly, go ahead and apply anyway. You might be a great fit for this role or others we have!
Job Type : Full-time, Permanent
Schedule :
- 8-hour shift
- Day shift
- Weekends as needed
Education :
Bachelor's Degree (preferred)
Experience :
Customer service or sales : 2 years (preferred)
Work remotely : Requirements :
Requirements :
Bilingual Customer Experience Specialist
As a Customer Experience Specialist, you will:. Always strive to ensure that the most customers possible are helped by balancing the most efficient handling time with friendly and approachable customer service. Help respond to post-sale customer inquiries, follow up on customer questions related to ...
Bilingual Customer Care Specialist - ISV
You’ll work closely with Customer Operations Specialists, Technical Specialists, and the Senior Technical Specialists, constantly learning and developing. Bilingual Customer Care Specialist - ISV. Bilingual Customer Care Specialist - ISV. As a Bilingual Customer Care specialist, every day there is a...
Bilingual Customer Care Specialist - ISV
You’ll work closely with Customer Operations Specialists, Technical Specialists, and the Senior Technical Specialists, constantly learning and developing. Bilingual Customer Care Specialist - ISV. As a Bilingual Customer Care specialist, every day there is a wide variety of questions presented to yo...
Bilingual Korean Inbound Customer Engagement Specialist
This team responds to inbound inquiries via chat, phone and email by ascertaining the nature of the inquiry (prospective customer, service or general inquiry); obtaining lead qualification information from prospective customers (for campaign response inbound), researching (SAP systems and online) an...
French Bilingual Customer Account Specialist II, Customer Assistance
TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. At TDAF Customer Assistance, our role is to work with customers to help them resolve their financial difficulties, while collecting on the fund...
Bilingual Spanish Inbound Customer Engagement Specialist
This team responds to inbound inquiries via chat, phone and email by ascertaining the nature of the inquiry (prospective customer, service or general inquiry); obtaining lead qualification information from prospective customers (for campaign response inbound), researching (SAP systems and online) an...
Customer Experience Specialist
Customer Experience Specialist. Communicates with customers in a courteous and customer-focused manner. Minimum of 2 years' experience working in customer service. Acts as the first point for conflict resolution by listening and empathizing with dissatisfied customers to reduce escalation and achiev...
In-store Customer Experience Specialist at Vancouver Metropolis at Metrotown
TheIn-store Customer Experience Specialistis responsible for exceeding customer expectations by building interpersonal relationships and acting as a brand ambassador by creating a store experience for our customers that connects with our sales growth. Position: In-store Customer Experience Specialis...
Customer Service Representative- Work From Home
Handle incoming customer service calls. Accept customer calls and return customer. This position will work with multiple clients throughout the day providing outstanding service and product knowledge. Dispatch incoming customer phone calls. ...
Customer Service Sales Representative
Gain customer service experience and sales skills. Experience in customer service/sales is great - but not required. Customer service, fundraising, sales, canvassing, retail, brand ambassadors, marketing. Currently, we're hiring sales representatives to represent. ...