Senior Compliance Consultant

Job Description

The Senior Compliance Consultant (The Consultant ) supports the Chief Compliance Officer and Director in leading the activities required to be performed by the Canada Segment Individual Insurance, and Affinity (collectively referred to as Individual Insurance going forward) compliance team.

The Consultant is guided by Manulife’s compliance policies and standards, including the Regulatory Compliance Management Program.

The Consultant will be accountable for ensuring compliance controls are established and evaluated for all compliance requirements and for identifying and detailing compliance issues.

The individual in this role is a self-starter and collaborative partner to our business. The Consultant contributes to mentoring and developing team members, provides informal leadership to the team, is an escalation point for the business unit and compliance staff and represents the Compliance department on project working groups.

The incumbent must have a detailed knowledge of compliance and regulatory requirements, industry issues and Individual Insurance in order to develop and implement solutions that meet compliance and business requirements.

This role will interact with Senior Management, Legal Counsel, Segment Compliance, Internal Audit, industry peers and regulators.

Key Accountabilities :

Develop, implement, and maintain programs, policies and procedures to ensure that the business units we support meet regulatory and risk-based compliance requirements.

Review and interpret legislation and communicate regulatory requirements in plain language to our business partners. Assess the risk of compliance requirements and provide guidance to the business unit as to potential approaches to risk avoidance or mitigation.

Supervise and assess the efficiency of compliance-related procedures and controls and assess adherence to these controls by the business unit.

Identify and or report significant regulatory compliance issues, providing guidance to the business unit as to remediation and escalating compliance issues to the CCO.

Provide informal leadership and direction. Contribute to mentoring and department planning and objective setting and the creation of a positive and productive work environment.

Maintain awareness and knowledge of regulatory developments pertaining to the business unit. Develop, monitor, and deliver targeted employee training on compliance matters.

Identify and implement efficiencies and automation. Respond to audits and regulatory examinations. Prepare self-assessments and other reports required by Canada Segment Compliance and business management.

Consult as an active compliance partner on business unit, cross segment and global initiatives and projects to facilitate business objectives while maintaining compliance with regulatory requirements and internal policies and standards.

Participate in segment, global and / or industry discussions regarding compliance programs and regulatory changes. Respond to sophisticated compliance inquiries and critical issues from all areas of the business unit and provide timely and creative solutions that address the needs of the client, the advisor and Manulife, while satisfying regulatory requirements and Manulife policies and standards.

Job Requirements :

• Minimum 5-7 years of compliance expertise in a financial services organization;
• University degree, industry courses an asset;
• A professional attitude and adherence to a high ethical standard;
• Outstanding knowledge of the technical aspects of Individual Insurance products, services, distribution channels and operations.
• Outstanding knowledge of various laws, regulations, industry rules and guidelines, and industry practices with respect to compliance issues and the associated risks.
• Excellent investigative and analytical skills;
• Excellent verbal and written communication skills : ability to convey sophisticated situations and relationships in a clear and concise manner and communicate optimally with all levels of staff and management.
• Strong social skills for building and maintaining relationships with peers, management, business partners, senior management, regulators, industry colleagues etc;
• Excellent organizational, prioritization, and time management skills;
• Ability to provide clear and effective guidance to staff on relevant compliance issues
• Good project management skills
• Ability to work independently in a dynamic environment, demonstrate a high degree of initiative, ownership and accountability and a strong sense of meeting deadlines.
• Strong leadership and interpersonal skills to empower others and exert influence across multiple levels of management within the organization regarding required compliance action
• Excellent analytical, interpretative, communication and presentation skills required for both internal and external industry audiences

Must be able to :

• Assess information and integrate technical knowledge with sound, practical judgment and make reasonable recommendations and decisions;
• Identify and articulate risk and impact to the business and challenge the status quo for the right reasons;
• Find new ways to address issues, confront barriers and seek out information for the benefit of the business;
• Ask pertinent questions and adjust thinking when new facts are found;
• Know or anticipate impact to business;
• Work effectively with business unit staff of all levels, listening to others and providing feedback;
• Anticipate, act quickly and advance situations of potential risk accordingly.

Key Problems / Challenges :

Balance the business needs against the policies, procedures, and practices vital to ensure compliance with regulatory obligations by understanding and assessing the business and regulatory risks.

Understanding business unit objectives and handle conflicts with other priorities.

• Must be proactive in identifying areas of concern, emerging trends, opportunities to automate and find efficiencies as well as testing internal controls and crafting a compliance culture in the business.
• React quickly to legislative change by assessing impact on the business and identifying issues, in a multi-jurisdictional environment with constantly evolving laws, regulations, policies and guidelines.

Scope (Dimensions & Organizational Impact) :

• This role has the authority to improve and maintain the appropriate compliance structure that will ensure Individual Insurance is meeting or exceeding the requirements and expectations of business unit clients, regulators, clients, and company policies.
• Compliance Management a critical risk function that can have a significant impact to Individual Insurance if not accurately managed.
• Diligence is required to ensure that new initiatives / changes do not result in un-planned compliance exposures.

What can we offer :

• A competitive salary and benefits packages.
• A growth trajectory that extends upward and outward, encouraging pursuit of passions and learning new skills!
• A focus on growing your career pathways.
• Flexible work policies and strong work-life balance.
• Professional development and leadership opportunities.

Our commitment :

Values-first culture

We lead with our Values every day and bring them to life together.

Boundless opportunity

We build opportunities to learn and grow at every stage career stage!

Continuous innovation

We invite you to help redefine the future of financial services.

Delivering the promise of Diversity, Equity and Inclusion

We foster an inclusive environment where everyone thrives.

Championing Corporate Citizenship

We build a business that benefits all partners and has a positive social and environmental impact.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better.

With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States.

We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions.

At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers.

At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.

4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as MFC’ on the Toronto, New York, and the Philippine stock exchanges, and under 945’ in Hong Kong.

Manulife is an Equal Opportunity Employer

At Manulife / JohnHancock, we embrace our diversity. We strive to attract,developandretaina workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals.

We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin,colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers toprovideequal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process.

All information shared during the accommodation request process will be stored and used in a manner that is consistent withapplicable laws and Manulife / John Hancock policies.

To request a reasonable accommodation in the application process, contact

Salary & Benefits

The annual base salary for this role is listed below.

Primary Location

Toronto, Ontario

Salary range is expected to be between

$84,375.00 CAD - $151,875.00 CAD

If you are applying for this role outside of the primary location, please contact for the salary range for your location.

The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education / training.

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption / surrogacy and wellness benefits, and employee / family assistance plans.

We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources.

Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence.

If you are applying for this role in the U.S., please contact for more information about U.S.-specific paid time off provisions.