Bilingual Service Advisor, Car & Light Duty Maintenance

Get started on an exciting career at Element!

Element employees make a difference in the lives of others every day. We are re-defining the fleet management industry to be people first, then business delivering on our promise of a superior client experience.

This takes hard work and innovation, and we need more like-minded people on our team.

What We Need

We are looking for a Bilingual Service Advisor, Car & Light Duty Maintenance to join Element Fleet Management. As the largest pure-play fleet manager in the world, we provide unmatched products, services, and solutions to our clients.

At Element, employees play a critical role in delivering value to customers and ensuring an exceptional client experience.

We are committed to the success of our clients, employees, and investors by fostering a culture where every employee can make a difference!

Are you :

• Knowledgeable in and have previous hands-on mechanical experience with cars and / or light duty trucks? Medium & Heavy truck knowledge is an asset.
• Driven by providing an extraordinary customer experience?

As the Service Advisor , you will work from home in an inbound / outbound call center environment, providing exceptional customer support to clients, drivers & suppliers who communicate with the contact centre through either phone, email or Maintenance Platform software.

You will use your experience to review requests from automotive repair shops and approve or decline repairs based on the client’s Policies.

This position works Monday Friday, full-time (37.5 hours / week). The hours of this team are between 7 : 00 am 6 : 00 pm ET.

We provide all computer equipment needed to perform your job from home.

A Day in the Life

• Apply your car and light duty technical expertise (e.g.; repairs, preventative maintenance, labour & parts costs), while providing a superior customer experience, in responding to incoming calls from drivers and suppliers while resolving inquires involving repairs and roadside events
• Triage and respond to inquiries coming from our supplier interactive portal, email, or other internal tools
• Assist drivers in locating appropriate repair facilities
• Use technical knowledge to effectively negotiate repairs on our client’s behalf
• Assess caller’s needs, clarify information, research any issue, and provide solutions and / or alternatives
• Handle calls in an efficient manner, minimizing driver / client time to resolve issues
• Strive for first call resolution
• Exhibit applicable empathy during each call ensuring a superior customer experience
• Meet personal / team qualitative and quantitative targets

Requirements

• High school diploma or equivalent required
• Licensed, 310S or 310T is preferred
• 3-5 years of hands on automotive mechanical experience
• Bilingual French / English is required
• Communication, negotiation, and decision-making skills
• Team player who enjoys working with clients and repair shops daily
• Ability to work independently with minimal supervision
• Excellent customer service and communication skills (verbal and written)

Telecommunicating Requirements

• Quiet dedicated work area
• Ability to keep all company sensitive documents secure (if applicable)
• Access to a high-speed internet connection

What’s in it for You

• A culture of innovation, empowerment, decision-making, and accountability
• Comprehensive health and welfare benefits that serve the needs of you and your family and foster a culture of wellness
• Additional benefits and amenities, including paid time-off programs (vacation, sick leave, and holidays)

Applicants will be required to undergo a background check only if and after a conditional offer of employment has been extended.

Element Fleet Management and its wholly owned subsidiaries are an equal opportunity employer committed to diversity, equity, inclusion, and belonging.

We are pleased to consider all qualified applicants for employment without regard to race, color, religion, gender identity, age, sex, sexual orientation, disability, national origin, Aboriginal / Native American status, protected veterans’ status or any other legally-protected factors.

Disability-related accommodations during the application and interview process are available upon request. Should you require an accommodation with our hiring process please send an email to or call (800) 665-9744.