The Opportunity
Are you passionate about providing top-notch service and keeping everything on track? As a Logistics Coordinator, you’ll be a key member of the operation, ensuring smooth and efficient logistics for Montreal Ocean Freight and Logistics accounts.
You’ll be a go-to person for both this industry-leader’s clients and their internal teams, delivering exceptional support and keeping everyone informed and satisfied.
In this very important role, you will be empowered and entrusted to :
- Offer outstanding client service that makes this leader organization’s clients feel valued and understood.
- Monitor and report on the performance of their customers and vendors, ensuring everything runs like a well-oiled machine.
- Be a primary point of contact, answering questions, solving problems, and facilitating seamless communication between their clients and their team.
If you thrive in a dynamic environment and love the idea of being at the center of logistics excellence, we want to hear from you!
Position Description
- Coordinate transportation and movement of goods based on customer demands, including ocean, cross-border, domestic, FTL, LTL, and assist other departments when needed.
- Maintain communication via email, phone, internal TMS systems, and verbal interactions between external and internal customers.
- Ensure shipment accuracy and minimize delays.
- Provide and track service quotations for customers.
- Advise clients on transportation and payment methods, issue freight bills and invoices to brokers or customers, and ensure proper record retention and documentation.
- Track and trace vendor orders, reporting any anomalies.
- Arrange white glove services for customers, including unpacking, packing, and transporting sensitive equipment.
- Coordinate pickup and delivery orders with trucking companies, airlines, and / or bonded facilities.
- Maintain prompt and accurate communication with customers, external branches, and subcontractors.
- Perform light warehouse duties, such as moving pallets with a pallet jack and small boxes when required.
- Perform various other duties as needed.
Experience
Experience in 3PL, load brokering operations, or dispatch operations is an asset.
Qualifications
- General knowledge of the freight forwarding NVOCC environment.
- Ability to understand and meet customer needs and requirements, providing quality service.
- Strong verbal and written communication skills.
- Excellent time management and task prioritization skills.
- Ability to remain calm in stressful situations, work under pressure, and meet deadlines.
- Critical thinking and problem-solving skills.
- Basic knowledge of Microsoft Office products, including Excel and Word.
Education
- High School Diploma
- Transportation of Dangerous Goods certificate is an asset
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