Company : Assured Automotive
Job Description :
The Estimator’s primary responsibility and accountability is to provide an exceptional and successful customer experience while
creating estimates, coordinating repair needs for customers including all communication, informing and updating customers and
insurance companies throughout the repair process. The Estimator accurately assesses the damage of vehicles and documents
needed repairs and parts replacement on the damage appraisal. The Estimator plays a pivotal role in the success of the customer’s
experience by ensuring they are working in alignment with all team members in achieving the repair facilities KPIs.
Key Job Responsibilities ?
Role and Requirements
Ensure ASE is updated efficiently and accurately with pertinent details from every customer interaction
Provide Customer with accurate and timely information, guiding them through the repair process and ensuring that they
receive excellent customer service
Ensure compliance with all insurance client requirements, processes and metrics
Ensure compliance with all Wow Operating Way’s regarding customer drop-offs, repair planning, customer communication,
and delivery
Communicate all customer requests and needs to appropriate team members
Provides positive energy when greeting customers in person and on the phone
Understanding of all required Insurance programs and procedures
Participate in daily production walks with the Management Team, as required
Support all team members when required
Participate in monthly Health & Safety and staff meeting (if required)
Attend training, information sessions and workshops recommended by Store Manager
Maintain the Assured KPI’s by maximizing role performance (Sales / GP / NP / CSI / AR / CT&TT)
Uphold Assured’s Core Values : Honesty, Integrity & Respect
Consistently demonstrates actions and behaviors supporting our 10 Promise
Work Tools to be Utilized
Scheduling Tool : Progi Calendar, Google Calendars
Management Information System : Summit, Repair Centre
Rental Management : ARMS, Dial
Basic Knowledge : Mitchell, Audatex
Education and / or Experience Required ?
Knowledge of Repairs and OE Guidelines
High School Diploma or equivalent
Awareness of where to look for answers
Basic Computer Skills
Compliance for DRP’s Minimum of 1-year experience
Must be willing to complete ICAR Training
Valid Driver’s License
Required Skills / Abilities
Awareness of where to look for answers
Basic Computer Skills
Compliance for DRP’s Minimum of 1-year experience
Must be willing to complete ICAR Training
Valid Driver’s License
Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.
Duties, responsibilities, and activities may change at any time with or without notice.
The physical demands of your job must be met to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the job.
AAEST
Collision Estimator
The Estimator’s primary responsibility and accountability is to provide an exceptional and successful customer experience while. The Estimator accurately assesses the damage of vehicles and documents. The Estimator plays a pivotal role in the success of the customer’s. ...
Collision Estimator
The Estimator’s primary responsibility and accountability is to provide an exceptional and successful customer experience whilecreating estimates, coordinating repair needs for customers including all communication, informing and updating customers andinsurance companies throughout the repair proces...
Estimator - Auto Collision
The Estimator’s primary responsibility and accountability is to provide an exceptional and successful customer experience while. The Estimator accurately assesses the damage of vehicles and documents. The Estimator plays a pivotal role in the success of the customer’s. ...
Estimator - Auto Collision
The Estimator’s primary responsibility and accountability is to provide an exceptional and successful customer experience whilecreating estimates, coordinating repair needs for customers including all communication, informing and updating customers andinsurance companies throughout the repair proces...
Aide à l'assemblage/ Journalier (General Labour/ Assembler)
Adecco is seeking a skilled and motivated General Labour/ Assembler for a full-time job. The General Labour/ Assembler will have the following responsibilities:. General Labour/ Assembler must meet the following mandatory requirements:. If you are interested in applying to the General Labour/ Assemb...
Project Estimator-French Speaking
The Estimator/Project Coordinator is a primary member of the team who will use their sound engineering background and experience in fluid dynamics to design comprehensive pumping systems. The Estimator/Project Coordinator must have problem solving skills and must be able to identify, understand, eva...
Junior Estimator/Project Manager
We are seeking a motivated and detail-oriented Junior Estimator/Project Manager to join our team. In this role, you will support senior estimators and project managers in planning, estimating, and managing sewer, water, excavation and roadworks projects. Collaborate with senior estimators and projec...
Project Manager/Estimator
Construction Project Manager/Estimator. The Construction Project Manager/Estimator will oversee and manage all phases of construction projects, from inception to completion. ...
Customer Service Representative- Work From Home
Handle incoming customer service calls. Accept customer calls and return customer. This position will work with multiple clients throughout the day providing outstanding service and product knowledge. Dispatch incoming customer phone calls. ...
Administrative Assistant
This is an excellent opportunity for an Administrative Assistant with a client-service mindset who enjoys multi-tasking in a busy work environment. As our Administrative Assistant, you will be responsible for:. The Administrative Assistant should have the following skills and experience:. ...