Our client is seeking a Senior Service Designer specializing in Digital Solutions for Data Solutions in the public sector.
Must Haves :
- 8+ years as a Service Designer, Product Owner or UX Designer with experience in the public sector
- Experience conducting and analyzing research data and presenting at all levels of business
- Experience leading workshops and creating journey maps based on human-centered design (UX, customer experience, service design, interaction design, etc.)
- Experience reviewing, designing and delivering digital products
Key Responsibilities :
- Review, discovery, prioritization, prototyping, evaluation, and change management for program review and data product delivery
- Integration of human-centred design methods into program review and data product delivery.
- Analysis and documentation of project outcomes such as whether there is efficiency in use for staff and easy access to services for citizens.
- Analysis of internal and external data user experiences across channels (data pipelines, data user interfaces, data catalogues, data architecture etc.
and identification of gaps, opportunities, and solutions.
- Based on business stakeholders, policies, goals, priorities, and opportunities, a plan for and delivery of : user and behavioral field research;
- co-design workshops; prototype design and testing; concept testing journey map and service blueprint development; process mapping;
- service prototyping; user story mapping and creation usability testing; service performance measurement, analysis, and reporting;
and strategy and roadmap documents or diagrams.
- A depiction of the overall end-to-end data / analytics product service journey and specific needs, opportunities, solutions, and metrics.
- A plan for the integration of specific design and development work into the overall data service experience and measurement of results.
- Co-design and development with program teams (executives and front-line staff) of new processes and policies to effect change management.
- A plan for the integration of new data architectural solutions into existing data service operations by examining areas such as the impacts of the migration of data service delivery, data management innovation, change management, and data governance.
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