Job Description
Key Responsibilities
- Conduct Proof of Concepts (PoCs) as required, with clear success criteria and testing aligned with our strategic goals.
- Work with Enterprise Architecture group to build technology roadmaps. Initiate Continuous Service Improvements (CSI), recommend solutions and / or changes to improve performance, stability, functionality, or systems management processes.
- Explore new AWS technologies to determine benefits to the corporation and provide recommendations.
- Plan, build, and run all aspects of the AWS infrastructure.
- Assist in implementing policies and procedures for IT operations (Incident, Problem & Change Management)
- Conduct cybersecurity-related testing and remediation, including source code security review, penetration & perimeter testing, Rapid 7, firewall, connectivity, and system monitoring.
- Research, analyze, and resolve cybersecurity vulnerabilities within the AWS environment.
- Leverage AWS security tools to measure and enhance our environment.
- Work with AWS management tools to remediate and manage the environment.
- Manage Role-Based Access Control (RBAC) for multiple environments from Azure, AWS to SaaS
- Ensure regular communication status reporting with the Project Sponsor, sites, users, and deliver projects on-time.
- Provide third-level support for production incidents as needed, perform emergency remediation if necessary.
- Conduct post-incident root cause analysis.
- Ensure all AWS Connect systems are monitored for problems and take corrective actions urgently when required.
- Establish vendor services and resolve problems, as applies to AWS technology.
- Ensure up-to-date documentation outlining all procedures and relevant configurations for recovery, administration, and troubleshooting purposes are available.
- Ensure all changes to the environment are deployed using Foresters CI / CD DevOps pipeline.
- Ensure all changes to the AWS environment are being documented and maintained.
- Other duties as assigned.
Key Qualifications
- Post-Secondary bachelor’s degree in computer science, programming, Network Engineering, or relevant Engineering field coupled with related Professional Certifications / Designations
- Full knowledge of DevOps disciplines and alignment for Foresters CI / CD processes, infrastructure as code development.
- Security conscious with 5+ years of experience providing system administration support in a production environment, with a focus on AWS Connect
- Good knowledge of telephony, networks, load balancing, switching, firewalls
- Exceptional understanding of AWS, Microsoft Azure, Windows servers
- AWS certification such as AWS Tech Essentials, Developer Associate, etc. is desirable.
- Good understanding of Linux RHEL & CentOS
- Exceptional expertise and experience with Microsoft365 & Active Directory
- Proficient in managing virtual environments infrastructure
- Excellent communication skills (both written and verbal)
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