Automotive glass technology is helping transform how we experience the road. At Belron Canada , the home office of Speedy Glass, Lebeau vitres d’auto and Vanfax we take this seriously, which is why we invest tirelessly on developing our people can realize their full potential.
We welcome applications from everyone, and are firmly committed to diversity, equity and inclusion in the workplace, and take pride in ensuring every member of our team feels empowered.
Under the supervision of the Customer Accounts-Insurance Team Leader, the holder of the collection technician position is responsible for following up with customers to ensure payment of overdue invoices.
RESPONSABILITIES
- Ensure the recovery of insurance customer accounts in accordance with established procedures and internal control rules;
- Analyze the accounts according to the payment terms and initiate the recovery procedure within the required time frame;
- Perform analysis and reconciliation of customer accounts;
- Keep recovery comments up to date in the computer system;
- Codify and escalate disputed invoices;
- Follow up with sales teams regarding overdue accounts;
- Make adjustments and journal entries to accounts receivable, if necessary;
- Carry out customer reimbursement requests and check their validity;
- Answer customer questions, either by telephone or email;
- Establish and maintain good relationships with our customers;
- Provide excellent customer service;
- Provide a status of the resolution of pending files with your team leader;
- Follow up on various pending files;
- Participate in various process improvement projects.
REQUIREMENTS
- DEC in Accounting, Finance or Business Administration.
- Three (3) to five (5) years of collection experience.
- Perfect command of English and French, both oral and written.
- Good knowledge of the MS office suite : Strong knowledge of Excel
- Results oriented
- Have a concern for customer service
- Ability to analyze and establish priorities
- Excellent interpersonal and teamwork skills
- Demonstrate professional ethics
- Initiative, rigor and autonomy
- Ease of working on different computer systems
- Availability and flexibility in working hours (possibility of teleworking)
We believe that genuine care can make a real difference in the customer experience, and it begins with making a difference in the careers of our team members.
Belron Canada is an integral part of the Belron International family, a global leader in auto glass repair and replacement, and forward-facing digital camera calibration.
Belron Canada alone operates 325+ service centres, 2 distribution centres and 26 warehouses across 10 provinces, and is home to over 1,200 employees.
Our pursuit of excellence commits us to providing sustainable world-class care for our communities and the climate.
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