We are looking for a TechnicalSupport Specialist to join our team in Montral (Quebec H2G 2J6) . This is a fulltime position (40 hours per week) with an immediate startdate.
Tasks
- Youwill diagnose and resolve our corporate clients technical issuesover the telephone email and online chat in the areas of systemconfigurations product functionality andbugs / enhancements.
- You build personal customerrelationships and focus on offering an awesome customerexperience.
- You escalate issues to ourdevelopment team and coordinate such issues until they aresolved.
- You convey customer feedback to productdevelopment staff.
- You keep customers informedon how and when issues are resolved.
- Youinteract with other teams to provide comprehensive and highqualitysupport.
- You help in usereducation.
- You work in a 24 / 7 shift system withgreat planning reliability. Depending on the shift there areattractive bonuses and compensationdays.
Requirements
- Youhave excellent logical analytical and problemsolvingskills.
- You possess good customer etiquette andthe ability to manage high profile customers well underpressure.
- You have experience introubleshooting Windows Server issues using inbuilt Windowsapplications such as the Event Log Viewer netstatetc.
- You have a good understanding of basicnetworking protocols.
- You are fluent in Englishand French any other language is a plus.
- Youare a quick learner andselfstarter.
BonusSkills :
- You haveknowledge / experience with HyperV and / or VMware virtualizationplatforms.
- You have previous experience innetwork / system administration.
- You have a deepunderstanding of the Windows Server operating system (file systemregistry memory model security model processmodel).
- You have knowledge / experience withMicrosoftVSS.
Benefits
- Freespace for innovation and independent action in a fastgrowinginternational company.
- Personal andprofessional development opportunities.
- Shortdecision paths and flat hierarchies in an open work atmosphere.
- HomeOffice Option and flexible workinghours.
- Additional Sick Leave & PublicHolidays.
- Collective InsurancePlan.
- Way to WorkGoodie.
- BeActive Bonus well keep you healthywith an allowance to your membership in fitness and sportsclubs.
- Temporary Employee Exchange Program weprovide the ability for you to work at our global office locationsand explore the world (e.
g. Malta Madrid Berlin WashingtonD.C.).
Team events and regular global updatemeetings.
Do you want to help shapethe future of Cyber Security Then apply nowwith :
- Your Resume ( inEnglish ) or LinkedInprofile
- Your earliest startingdate and your salaryexpectations
Technical Support Specialist - BilingualFrenchEnglish
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