JOB DESCRIPTION
Client Care Representative, Veterinary Assistant
Location : Calgary, AB
District Animal Hospital welcomes a dependable and caring Client Care Representative / Veterinary Assistant to join our team.
This full-time opportunity includes a range of responsibilities that directly attributes to the efficient and effective daily operation of the hospital.
Your primary responsibility is to ensure our clients and their pets feel welcomed, expertly cared for, and appreciated!
Key responsibilities and attributes in your role as CCR / Technologist Assistant include :
Assist veterinary staff with various tasks and treatments
Create a warm and welcoming environment for our patient and pet parents
Create a positive, low-stress atmosphere for our clients and patients
General housekeeping duties; cleanliness of reception area, pet holding areas, and common areas
Compassion and nurturing attitude
Ability to remain calm in stressful situations and to adapt to changing situations
Efficient in carrying out assignments independently
Takes initiative to complete tasks throughout the day
Veterinary Assistant (VA) or Veterinary Office Assistant (VOA) program certificate is an asset
Additional responsibilities include :
Ability to answer a multiline phone system and track and book appointments effectively
Placing outbound calls to pet parents for follow-up and future appointment bookings
Respond and manage email correspondence; clients, referring veterinarians & internal office messages
Admitting and discharging pet patients
Invoicing / billing; creating estimates, obtaining pet owner confirmation, and processing payments
Scheduling appointments
Excellent customer service skills; a real aptitude for putting people at ease and creating a welcoming environment
Strong organizational skills
Willingness to learn more regarding; veterinary services, updated medical office procedures and assisting the Veterinary staff with various tasks and treatments
Previous customer service or front desk experience in hospitality, retail, or veterinary medicine is required.
What VCA Canada Offers
Join our team, and you will make a huge difference in the lives of pets and their families! With an extensive network of hospitals across Canada, each location offers a diverse experience, a local community feel, and a caring culture you can thrive in : We have the right fit for you!
RRSP Employer 5% Match Program! Saving for your future just got easier!!
A caring culture of Wellness and Appreciation!
Competitive wages and benefits!
Opportunity to apply for a Veterinary Technician / Technologist scholarship (annual process)
Annual uniform allowance
Exceptional career development : there is room to grow here!
Referral Bonus Rewards
Opportunities to give back to your community through VCA initiatives
Generous personal pet care discounts
And extra perks like shopping discounts and cool wellness apps!
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