Senior Product Manager, Payments

Seeing beyond numbers™

At Laurentian Bank, we believe we can change banking for the better. Founded in Montreal in 1846, Laurentian Bank helps families, businesses and communities thrive.

Today, we have over 2,800 employees working together as One Team, to provide a broad range of financial services and advice-based solutions for customers across Canada and the United States.

We drive results by placing our customers first, making the better choice, acting courageously, and believing everyone belongs.

This role sits within Laurentian Bank.

Seeking a motivated, forward-thinking Product Manager to drive our payments modernization journey. Reporting to the AVP of Payments, the Senior Product Manager of Payments plays a leading role in managing the assigned portfolio and Payments product roadmap, determining short to long-term strategy and execution for the bank.

With an enterprise-wide focus, the Payments team’s responsibilities at Laurentian Bank includes a focus on digital payments and its associated capabilities, that can be leveraged across multiple lines of business, products and features.

This is a highly collaborative role, where the individual will work closely with our line of business partners, Digital, Operations, Technology, Fraud, AML and Risks, to transform the payment experience for our clients, ranging from retail, small businesses to commercial clients.

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Responsibilities

• With respect to product development and infrastructure changes, this role has overall responsibilities for projects, including oversight of business requirements, collaboration of functional requirements documents, satisfaction of bank’s governance criteria, Fraud requirements, compliance with AML / ATF / Sanctions and business risk requirements, review, and approval of test plans, conducting business validation testing and sign-off on production launch.
• Manage business risk & compliance across suite of payments products.
• Understanding competitors’ offerings and industry trends, serve as a central source of payments industry knowledge and expertise, helping to provide thought leadership, research, and education.
• Ongoing management of all aspects of the payments portfolio including adoption, usage, revenue, share analysis, research, portfolio metrics reporting, competitive positioning reviews and develop action plans to enhance performance.
• Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems, and knowledge.
• Partner with digital, marketing, operations, technology, and sales effectiveness to develop strategies and tactics that influence profitability, sales and portfolio performance.
• Provide oversight of several vendor relationships
• May represent bank at some industry forums and working groups.

Qualifications

• Deep payments experience. Understanding of both commercial and retail payments is an asset.
• Working knowledge of Payments Canada's current platforms (ACSS, LVTS, USBE) and global clearing and market infrastructures (Fed, CHIPS, CHAPS, TARGET2, Faster Payments, SWIFT ETC).
• 8+ years payments related experience, especially working knowledge in Real Time Rail, e-Transfer, debit / credit cards, mobile payments, bill pay, Cross border money movement and ISO20022 a bonus
• Knowledge of the Canadian Payments landscape, industry players and ecosystem, as well as industry networks preferred.
• Working knowledge of Canadian payment rules, regulations and applicable laws.
• Working knowledge of payment operations surrounding clearing & settlement, and FI cash & treasury management activities would be an asset
• Knowledge of payments data classification and governance requirements an asset
• Extensive experience in leading strategic transformational initiatives to align with the enterprise business strategic goals and vision
• Excellent skills and ability to build and maintain internal stakeholder relations along with industry partners and vendors
• Previous management experience in a product P&L (i.e. understands business drivers / strategies), will be highly considered
• Must have experience in business casing, launching new products and services
• Self-motivated, adaptive and results oriented individual with strong leadership, decision-making, analytical and problem-solving skills.
• Proven track record of successful delivery of medium to large size initiatives
• Bilingual (French / English) verbal and written communication skills are assets
• Working knowledge of Onboarding, Know Your Customer, Anti Money Laundering processes

What Laurentian Bank has to offer you

The total compensation offered by Laurentian Bank encompasses a comprehensive range of benefits, highlighting our commitment to the well-being and success of our employees.

Here are some of the key points of our offering :

• Total compensation : Earn a comprehensive compensation package that includes annual reviews and performance-based bonuses.
• Work model : We prioritize a hybrid work model based on business needs.
• Stock purchase plan : Become not just an employee, but a Laurentian Bank shareholder. Employer matching takes your investment even further.
• Time off : In addition to paid vacation, we provide floating days and leave options to accommodate the diverse needs of our employees.
• Health and wellness : Take care of your health and well-being with access to healthcare professionals, our Employee and Family Assistance Program (EFAP), and a Stress Management and Well-Being Program.
• Group insurance and pension : We offer a competitive insurance program based on your family’s needs and a defined contribution pension plan to help prepare for your future.
• Financial benefits : As a Laurentian Bank employee, you’re also the best ambassador for our products and services. Take advantage of employee-only offers on a wide range of products.

Enjoy exclusive deals and preferred rates on products and services including insurance, hotels, train tickets, spas and many more.

We are committed to creating a fulfilling professional environment where your skills are valued, and your well-being is a priority.

Join us for a rewarding career at Laurentian Bank.

Inclusion and Accessibility

At Laurentian Bank, we believe everyone belongs. We are committed to fostering an inclusive work environment that reflects the diversity of our customers and our communities and where everyone feels like they belong and can thrive.

To this end, we encourage applications from individuals from equity-deserving groups, including Indigenous persons, racialized and persons with disabilities, marginalized genders and the 2SLGBTQIA+ community.

We strive to offer a flexible and accessible work experience that is inclusive of everyone. If at any time you need an accommodation, please let us know.

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