Supervisor, Registration, Children and Youth Services

Position Title : Supervisor, Registration, Children and Youth Services (internal posting)

Location : 3368 Carscallen Rd, Richmond

Terms : Permanent, Full-Time

Hours : 35 hours per week : Monday to Friday

Start Date : ASAP

Salary : $51,000-$54,000 per year

Reports To : Director, Administration, Children and Youth Services

Nature & Scope :

Reporting directly to the Manager Administration, Children and Youth Services, the Supervisor is responsible for ensuring YMCA BC’s licensed child care spaces are fully enrolled.

This includes managing the waitlists for 150+ programs, responding to parent inquires, and working collaboratively with the operations team and leading a team of child care registrars.

Major Responsibilities :

• To oversee enrollment and the registration process for all School Age and Early Years programs within YMCA BC Child Care.
• To maintain and update centre enrollments, dynamic waitlist records and reporting as required.
• To maintain timely communication between parents, centre supervisors & management teams.
• Coach, develop and support 3 direct reports.
• To provide admin support for the development of new child care facilities, the branch Strong Kids campaign, human resources and child protection functions.
• To perform other related duties as required and be flexible to a changing work environment.
• Commitment and focused attention to ensuring the Branch meets association commitments and targets while ensuring that all programs operate at maximum capacity.

Qualifications :

• A minimum of 3 years’ experience in an administrative assistant or relevant role.
• Proven track record in effectively navigating and utilizing databases.
• Demonstrate a high level of organizational and administrative skills.
• Exhibit exceptional customer service skills coupled with cultural sensitivity.
• Excel in maintaining process and detail orientation while adeptly managing multiple tasks.
• Proficient in utilizing Microsoft Office tools such as Excel, Word, and Outlook.
• Demonstrate excellent verbal and written communication skills.
• Capable of working both independently and collaboratively in a team environment.
• Proactively take initiative and manage time effectively in a fast- paced, dynamic setting.
• Prioritize workload with precision, showcasing impeccable organizational skills and attention to detail.
• Possess analytical and problem-solving acumen

About YMCA BC :

YMCA BC is a charity dedicated to strengthening the foundations of community, by nurturing the potential of children, teens & young adults, promoting healthy lifestyles, fostering a sense of social responsibility and delivering lasting personal & social change to grow in spirit, mind, and body.

Since January 2023, YMCA of Northern British Columbia, YMCA-YWCA of Kamloops and YMCA of Greater Vancouver are officially one association, with one mission to strengthen our impact for communities across British Columbia.

We are YMCA BC Even Stronger Together. This transition marks a new chapter in our long-standing history of building communities, transforming lives, and connecting people of all ages, stages, backgrounds and abilities, to unique opportunities to learn, grow, and reach their potential.

YMCA BC provides services in health, fitness & aquatics, child care, camping, employment & community services to over 150,000 participants annually.

Competencies :

In addition to bringing a commitment to YMCA vision and values, the candidate should possess the following competencies :

Leading Self

• Evolve in Professional Capability Commit to being better
• Achieve Excellence and Authenticity Show up with the best version of you

Leading Others

• Develop the Potential in Others Help people grow and lead
• Create a Culture of Connection Build bridges between people and partners

Leading Mission

• Think and Act Strategically Make good decisions and act on them
• Make an Intentional Impact Advance the strength and cause of the Y

YMCA BC is committed to creating an inclusive, accessible environment where all members of our community feel valued, respected, and supported.

We encourage applications from the diverse communities in which we live and serve, including but not limited to people of colour, Indigenous people, persons with disabilities, and persons of any sexual orientation or gender identity.

We have established policies, procedures, and practices to meet accessibility standards throughout the hiring process. Should you require any accommodation throughout the recruitment process, please do not hesitate to contact our Human Resources department.

Application Process :

Application deadline : September 16th, 2024

You will receive an automated notification to confirm receipt of your application.

• If short-listed for a position : We will contact you to move forward to the next step.
• If not selected for a specific posting : Continue applying for future positions matching your qualifications and interests.

Note : Depending on the role, we may need to provide preference to internal applicants first. We treat each competition independently and encourage you to keep applying should your experience and qualification be a match for the role.