Extra-Mural Administrative Support

JOB SUMMARY

The Extra-Mural Administrative Support will provide administrative support services to the EMP Care Coordination Centre.

Duties include but are not limited to :

Registration / Admission Duties

Performs receptionist duties such as answering telephone, taking and relaying messages; screens callers, identifies problem and forwards to appropriate staff;

provides information as required.

• Processes referral requests generated by phone, email, fax, and website;
• Follows up with referral sources as necessary to complete the Request for Service
• Registers, and discharges patients of the EMP Care Coordination Centre.
• Ensure the transfer of completed Patient Assessments& Plan to appropriate EMP unit.

Administrative Support Duties

• Enters the Liaison Workload associated with the EMP Care Coordination Centre
• Creates and types documents such as reports, letters, forms, tables.
• Performs general office duties such as photocopying, faxing, filing, processing mail.
• Maintains the inventory of office equipment and supplies.
• Compiles statistics and produces reports such as admissions, visits, discharges, travel, and education.
• Enters payroll information, maintains employee timesheets and arranges for the replacement of short notice absences such as vacation, sick, holidays.
• Schedules meetings; records, types and distributes minutes.
• Arranges travel and submits expense forms.

REQUIRED QUALIFICATIONS AND OTHER JOB REQUIREMENTS :

• High school graduation plus an administrative support program of over one year and up to two years, which includes medical terminology / transcription courses, or equivalent;
• One year of previous work experience is required;
• Demonstrated proficiency, verified by testing, all of the following areas : Microsoft Applications (Beginner Level)- Word, Excel, Outlook , PowerPoint, Typing, Medical Terminology, Data Entry
• Submit a valid and clean criminal record check;
• Must demonstrate the ability to work efficiently as a member of the team and possess strong interpersonal skills, good judgment and decision making skills;
• Must be able to work all shifts as assigned, maintaining a good attendance record;
• Must have a high regard for confidentiality; and
• Must have excellent work habits and have a professional appearance.

Note : For any positions in the St. Stephen EMP unit, a valid Canadian passport or Nexus card will be required.