Sales Support Specialist

Essential Duties / Responsibilities

• Collect and verify Power and Natural Gas usage information.
• Ensure accurate deal structure of Power, Natural Gas, and other product offerings.
• Accurately price and understand product offerings to prepare proposals / contracts and assist in generating revenue; Create proposals and contracts for Power and Natural Gas customers.
• Maintain SLA productivity target in managing deal set ups delivering RFPs on time
• Generate and review contracts for various product offerings. Assist in contract renewal efforts. Identify customers up for renewal and provide updated pricing
• Adjudicate and approve credit for small customers via utility invoice review and internal pay history review
• Meet with customers and channel partners as necessary in the presentation of pricing or post sales account management
• Act as a liaison between the sales originators, customers, sales channels, and Operations departments to resolve customer issues
• Provide expertise in the use of CRM and pricing systems, and assist in execution of process and system changes
• Assist in development of Request for Proposal response packages
• Produce ad-hoc customer reports
• Research and resolve enrollment failures, and dropped customer accounts to minimize any negative financial impact
• Maintain knowledge on commodity and Solutions products, contract terms and conditions, DE risk policy and internal processes.
• Follow all Sales, Legal and Contract Administration policies and procedures to avoid and minimize financial risk.
• Initiate and coordinate accurate and timely LDC enrollment paperwork.

Working Conditions :

• Open office environment.
• Sensory attention : Continual need to give concentrated attention where multiple stimuli are changing quickly and where 2 or more senses hearing, seeing, touching, and tasking must be used in coordination.
• Mental stress : Continuous occurrence of strong demand for results and multiple simultaneous demands requiring decisions
• Travel minimal
• Hybrid schedule

Minimum Requirements :

• High School Diploma
• 2 or more years experience in sales, marketing, or customer service.
• Knowledge of utility rules and requirements for retail energy suppliers
• User capability with Microsoft Office products
• Excellent analytical and problem-solving skills required.

Preferred Qualifications :

• Bachelor’s degree preferred; preferably in Business Management, Marketing, or a related field
• Energy industry experience preferred
• Knowledge of retail energy commodity products and pricing components preferred
• Knowledge of the sales cycle preferred

Additional Knowledge, Skills and Abilities :

• Excellent analytical and problem-solving skills required.
• Excellent oral and written communication skills with a commitment to delivering superior customer service
• Ability to work as part of a team in a fast-paced entrepreneurial team environment
• Attention to detail and deadline orientation; Ability to navigate competing priorities
• Resourcefulness and ability to work with limited supervision

Physical Requirements :

• Most of the time is spent sitting in a comfortable position and there is occasional opportunity to move about
Il y a plus de 30 jours