Banking manager Offres d'emploi - Port Moody, BC
Dernière mise à jour : il y a 9 heures
Reporting to the Manager, Customer Contact Centre, the Bilingual Customer Care Representative will interact directly with customers, understand their needs, troubleshoot issues, answer product and ...Voir plusDernière mise à jour : il y a 19 heures
Background Screening Requirement : .Enhanced Criminal Record Check (every 5 years).At most Financial Institutions this position is normally called a Senior Financial Advisor, but at Coast Capital Sav...Voir plusDernière mise à jour : il y a plus de 30 jours
If you are passionate about the development of those around you and have strong banking operations experience, you could see great success in our Manager Financial Services (MFS) position.In partne...Voir plusDernière mise à jour : il y a 20 jours
Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.Our Senior Customer Experience Associates are the face, character and heart of our branches.Sco...Voir plusDernière mise à jour : il y a plus de 30 jours
Great opportunity to join a well established, fantastic organization within the industrial market.We are looking for a strong Account Manager / Outside Sales Specialist! Working with distributor chan...Voir plusDernière mise à jour : il y a 24 jours
This unique position calls on your client-focused sales expertise and natural problem-solving skills to maximize each client interaction.
Specifically, you help clients with their everyday banking, ...Voir plusDernière mise à jour : il y a 9 heures
If you are looking to excel and make a difference, take a closer look at us….Propose / execute business plans and marketing strategies and ensure successful execution with proven results.Work closely...Voir plusDernière mise à jour : il y a plus de 30 jours
Being a traditional bank just isn’t our thing.We are big believers in innovating the banking experience because we believe Canadians deserve better options, and we challenge ourselves and our teams...Voir plusDernière mise à jour : il y a 17 heures
Nous bâtissons une banque axée sur les relations pour un monde moderne.Nous recrutons des professionnels talentueux et passionnés qui ont à cœur de faire ce qu’il faut pour nos clients.À la Banque ...Voir plusDernière mise à jour : il y a plus de 30 jours
Reporting to the Director, Finance, Treasury & Risk, the Manager, Treasury and Finance is responsible for the on-the-job training, managing and coaching of the two direct reports.The Treasury Manag...Voir plusDernière mise à jour : il y a 2 jours
Beem Credit Union, founded by Gulf & Fraser and Interior Savings, is the second largest provincially regulated credit union in BC with approximately $ billion in total assets under administration.B...Voir plusDernière mise à jour : il y a plus de 30 jours
Step into a pivotal role with our Vancouver government client on an initial 12-month contract as their next Project Manager.
This unique opportunity invites an IT professional with a passion for inn...Voir plusDernière mise à jour : il y a 10 jours
This role is to cover a 1 Year Maternity Leave • • • •.This unique position calls on your client-focused sales expertise and natural problem-solving skills to maximize each client interaction.Specific...Voir plusDernière mise à jour : il y a plus de 30 jours
If you’re looking for a meaningful career, you’ll find it here at Webster.Founded in 1935, our focus has always been to put people first doing whatever we can to help individuals, families, busine...Voir plusDernière mise à jour : il y a plus de 30 jours
This Credit Manager role will be mainly adjudicating Canadian Business Bank transaction requiring a commercially qualified candidate with current commercial recommending C&I limit.However this posi...Voir plusDernière mise à jour : il y a plus de 30 jours)
This is an exciting introductory experience into the interesting and vital world of Commercial Banking.You will learn the fundamentals of commercial lending through financial analysis, risk managem...Voir plusDernière mise à jour : il y a plus de 30 jours
Background Screening Requirement : .Enhanced Criminal Record Check .At most Financial Institutions this position is normally called a Senior Financial Advisor, but at Coast Capital Savings, we call t...Voir plusDernière mise à jour : il y a plus de 30 jours
Reporting to the Director, Finance, Treasury & Risk, the Manager, Treasury and Finance is responsible for the on-the-job training, managing and coaching of the two direct reports.The Treasury Manag...Voir plusDernière mise à jour : il y a 6 jours
Accounting Manager Job Description.We are looking for an accounting professional to be at the forefront of growth with a thriving Canadian construction management company.Take charge of North Ameri...Voir plusDernière mise à jour : il y a 17 heures
This unique position calls on your client-focused sales expertise and natural problem-solving skills to maximize each client interaction.
Specifically, you help clients with their everyday banking, ...Voir plusDernière mise à jour : il y a plus de 30 jours
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Bilingual Customer Care Representative
EQ Bank | Equitable Bankbritish columbia, CanadaIl y a 19 heures
Type de contrat
- Temps plein
Description de posteTraining Period : 6 weeks : 9 : 00 AM to 5 : 00 PM After the initial training period, the 4 main shifts are : 8 AM to 4 PM, 12 PM to 8 PM, 2PM-10PM and 4- midnight with a range of staggered start times in between Shifts will be assigned as per business needs but will be shared several weeks in advance and set for 1-2 months The incumbent should be prepared to work evening shift and also on weekends 1-3 years of call center and / or customer service experience is required for this role Post-secondary degree or certification in related field of study is desirable such as hospitality or finance Previous banking experience is considered an asset Strong ability to adapt to change Demonstrated ability to own an issue and drive to resolution Demonstrated ability to have difficult conversations with customers while maintaining a professional and proactive manner – both written and oral Excellent verbal and written communication skills Excellent problem-solving skills and ability to work in a fast-paced environment Experience working with a high degree of autonomy and self-direction Ability to understand and use different software (CRM, Microsoft Office Suite) Ability to communicate in French and English is essential (truly bi-lingual both conversationally and in written channels like live chat)
Reporting to the Manager, Customer Contact Centre, the Bilingual Customer Care Representative will interact directly with customers, understand their needs, troubleshoot issues, answer product and banking inquiries, resolve issues, perform proactive account maintenance all while delivering a seamless customer experience across all channels of communication. An integral member of the Digital Banking team, this individual will collaborate daily with Digital Operations, IT Operations, Global Security & Marketing teams.
The Work !
- Deliver exceptional customer service to EQ Bank’s prospective customers by identifying their banking needs and providing accurate information and guidance on EQ Bank’s suite of products and offerings
- Field large volumes of inbound calls and chats and ensure best-in-class service standards, while meeting EQ Bank’s response and resolution SLAs
- Own the digital-onboarding experience and help customers onboard successfully, resolve issues if any and communicate status to all stakeholders involved in a timely manner
- Strive to resolve customer issues and queries at first contact and escalate issues in accordance to EQ Bank’s complaints handling process
- Communicate effectively with customers and propagate EQ Bank’s core values of Respect, Agility, Integrity, Service and Empowerment to build lasting customer relationships
- Execute established controls to ensure adherence to regulatory requirements, Equitable and EQ Bank policies and Code of Conduct and Ethics
- Identify, recommend and participate in implementation of opportunities for continuous improvement relative to customer experience and product delivery
Shifts :
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