Account coordinator Offres d'emploi - Laval, QC

Company Overview : National Dispatch Group is a premier provider of nationwide dispatch services, dedicated to delivering exceptional client satisfaction and operational efficiency. We are committed to cultivating a collaborative and supportive work environment where employees can thrive and grow. Position Overview : We are in search of an Account Coordinator to join our dynamic team of specialists. The ideal candidate will be a proactive and detail-oriented individual with outstanding communication skills and a strong dedication to customer service. This role presents an exciting opportunity to embark on a career with a reputable and expanding company. Job Description : - Respond promptly to incoming calls and emails from clients to generate quotes, process orders, and coordinate dispatches nationwide. - Research and identify the specific equipment or specialists required for each request and coordinate operations accordingly. - Provide courteous and informative customer support, showcasing a comprehensive understanding of our services and capabilities. - Collaborate with team members to address and resolve any significant client issues, such as delays or delivery difficulties. - Follow up with clients to ensure satisfaction, monitor job progress, and promptly address any concerns. - Participate in limited on-call service rotations with compensation. - Availability to work on-call rotations as required. Qualities : - Customer-oriented with a service-first mindset. - Tech-savvy and adaptable to new software and systems. - Outgoing and personable, with strong interpersonal skills. - Motivated and proactive, demonstrating a strong work ethic. - Team-oriented with the ability to collaborate effectively. - Excellent communicator, both verbally and in writing. Required Qualifications : - High school diploma or equivalent experience. - Min. 1 to 3 years of experience in retail, customer service, or call center environments. - Proficiency in English; ability to communicate in French is preferred. - If you have experience in retail, facilities management, or construction, it would be considered advantageous for this role. Job Type : Full-time Pay : Starting $37,400.00 per year Benefits (After Probation Period) : - Medical and Dental benefits - Vacation Benefits Schedule : - Mon to Fri 8 : 30 - 5 : 00pm - Potential for alternative shifts : Wed-Sun (normal office hours) or Mon-Fri 12 : 30-9 : 00 pm - On-call rotations Supplemental Pay Types : - Bonus pay Ability to Commute : English & French preferred Work Location : In-person, Montréal, QC H4P 2N5 We extend our gratitude to all applicants for their interest in joining our team. Only candidates selected for an interview will be contacted.