Technical Support Analyst
The Technical Support Analyst is responsible for providing technical support via phone, email or deskside for our client’s end users and systems.
Responsibilities
- Provide analysis incidents and / or a solution to it in order to restore service
- Perform remote troubleshooting, installation and repairs using remote support tool
- Communicate degraded and interrupted services (to client) along with providing alternatives for continued operation.
- Administer and maintain end user accounts, permission, and access rights.
- Ensure network connectivity of all workstations
- Monitor performance of manageable key infrastructure components such as file and print servers, printers, routers, switches & hubs.
- Move, add and / or update end user technology-related devices which include updating Configuration Items
- Populate and administer knowledge base and other self-help tools with proven solutions to common technology-related problems.
Qualifications
- 2+ years of experience in technology support roles
- 2+ years of experience working in a Service Desk environment is preferred
- 2+ years experience in Microsoft Active Directory and IP network administration
- Strong experience with Microsoft 365
- Good experience with VOIP or office phone systems
- Knowledge of advanced computer hardware, including desktops, laptops, printers, switches and wireless devices.
- Experience with desktop and server operating systems, including Windows and Macs.
- Keen attention to detail
- Proven analytical and problem-solving abilities
- Ability to effectively prioritize and execute tasks in a high-pressure environment
- Strong interpersonal skills
This is a hybrid 12 month contract role located in Brampton, ON.
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