- Work Term : Permanent
- Work Language : English
- Hours : 32 to 40 hours per week
- Education : College / CEGEP
- Experience : 7 months to less than 1 year
Work setting
- Relocation costs not covered by employer
- Willing to relocate
- Consulting firm
- Private company, corporation or industry
- Private sector
Tasks
- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Participate in the redesign of applications and other software
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Provide customer service
- Troubleshoot and resolve technical problems
Computer and technology knowledge
- Word processing software
- Business diagram software
- MS Office
- MS Windows
Technical or specialized editing
Technical manuals
Work conditions and physical capabilities
- Fast-paced environment
- Work under pressure
- Tight deadlines
- Repetitive tasks
- Attention to detail
- Sitting
Personal suitability
- Accurate
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Initiative
- Judgement
- Organized
- Team player
- Ability to multitask
- Time management
- Honesty
Screening questions
- Are you willing to relocate for this position?
- Do you have previous experience in this field of employment?
- What is the highest level of study you have completed?
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